Customer Service Representative (CSR) - Big Red Keno Kearney

Endgame West - Kearney Ne; Kearney (NE); Sur place; USD 17 000 - 22 000; Temps partiel

Résumé du poste

Big Red Keno - Kearney, NE is seeking a Part-Time CSR to assist customers and manage multiple satellite locations. The role offers flexible hours including nights and weekends and a friendly, fast-paced environment.

You will handle transactions, provide friendly service, and support daily operations while complying with keno rules and safety policies. Prior customer service experience is welcome but not required.

Qualifications

• Must obtain a state keno license and pass background checks.
• Reliable transportation with valid license and auto insurance.
• Strong communication and basic math skills.
• Prior customer service experience is welcome but not required.
• Minimum age 19 and ability to follow written/oral instructions.

Responsabilités

• Interact with customers to ensure service needs are met.
• Handle cash drawers and audit as part of daily duties.
• Promote positive public relations with guests at multiple locations.
• Prepare operational reports and drive to satellite locations.
• Work flexible hours, including nights and weekends.
• Perform other duties as assigned.

Connaissances

Strong communication

Basic math

Problem solving

Reliable transportation

Formation

High school diploma or equivalent

Description du poste

Open Date 8/10/2026

Division Big Red Keno - Kearney

Category Customer Service

Position CSR

Description

Big Red Keno -Kearney, NE - is looking for a Part-Time CSR, Customer Service Rep. This person will work flexible hours, including nights and weekends.

Why Work Here?

Competitive wages, excellent benefit package, and growth opportunities! Come be a part of our amazing team!

Position Summary

The CSR is responsible for taking care of our most cherished asset, our customers. Associates will interact with customers to ensure all their service needs are met! Our CSRs are responsible for multiple 'satellite' accounts providing the highest level of customer service possible. This is a fast paced and fun work atmosphere!!

Essential Duties and Responsibilities:

• Candidate must abide by and understand all keno rules and regulations
• Promotes positive public relations with guests
• Available to work flexible hours, including nights and weekends
• Responsible for multiple accounts/locations
• Ability to audit cash drawers
• Prepare operational reports
• Drive to the locations
• Perform other work-related duties as assigned

Position Requirements

Minimum Qualifications (Knowledge, Skills, and Abilities)

• High school diploma or equivalent preferred
• Must be able to obtain a state keno license, pass a background check, and pass state fingerprinting.
• Candidate must have reliable transportation, valid driver's license, and current auto insurance
• Strong communication skills and the ability to effectively interact with customers
• Proficiency in basic math for handling transactions accurately
• Excellent problem-solving skills to address customer concerns promptly
• Prior experience preferred but not required
• Minimum age requirement is 19 years old
• Moderate reading, writing and math skills; ability to follow written and oral instructions and procedures
• Proficient interpersonal relations and communicative skills; cooperates and works together with all co-workers; plans and completes job duties with minimal supervisory direction using appropriate judgment
• Must be able to learn and troubleshoot various issues
• Manual dexterity; auditory and visual skills

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the functions.

While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers; handle or feel objects, tools, or controls. The employee is regularly required to lift, bend, kneel, stoop, climb, push and pull items weighing 50 pounds or less. The employee has to be able to drive to satellite locations.

Pay

Competitive wage, plus mileage allowance for travel between satellite locations.

Note

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.

Exempt/Non-Exempt Non-Exempt

Full-Time/Part-Time Part-Time

Shift Various Shifts

EOE Statement

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

This position is currently accepting applications.