Desk Coordinator

Genesis Health Clubs; Wichita (KS); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

401(k)

Health insurance

Dental insurance

Employee discounts

Vision insurance

Paid time off

Job summary

A leading health club chain is seeking a Desk Coordinator to oversee day-to-day operations at the Rock Road Tennis Desk in Wichita, Kansas. This role includes managing desk staffing, processing guest check-ins, and maintaining excellent customer service. The ideal candidate will have strong customer service skills, cash handling experience, and will be available to work various shifts, including weekends. CPR certification is required.

Qualifications

• Must hold current CPR certification or obtain within 60 days of the start date.
• Available to work weekends, evenings, and holidays.
• Ability to lift up to 35 pounds.

Responsibilities

• Processes guest check-ins and manages desk staffing.
• Conducts and maintains all desk inventories and daily activities.
• Ensures guest satisfaction and loyalty.

Skills

Customer service abilities

Experience in cash handling and credit cards

Ability to work well with others

Job description

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discounts
• Health insurance
• Paid time off
• Vision insurance

Genesis Health Clubs on Rock is hiring a Desk Coordinator. This position will be responsible for the day-to-day operations of the Rock Road Tennis Desk, including hiring, recruiting, and training all new desk associates. Responsibilities include processing guest check-ins, desk staffing, member retention, and maintaining quality customer service. The Desk Coordinator will also conduct and maintain all desk inventories, POS, and daily activities.

Key Responsibilities:

• Communicates kindly and sincerely using members' names
• Checks members in and out efficiently
• Processes member purchases, court times, and league play
• Is knowledgeable of Club's amenities and surroundings
• Ensures guest satisfaction and loyalty

Duties and Responsibilities:

• Executes procedures as outlined by the desk manual
• Manages and trains all desk associates
• Manages and oversees inventory
• Assists the General Manager with all desk operations, including hiring, scheduling, training, and management of desk staff
• Responsible for daily register deposits
• Maintains office supply orders
• Attends all staff and club meetings and events
• Establishes and maintains professional relationships with members and staff
• Ensures that all required documentation (daily reports, checklists, etc.) is completed in a timely manner
• Ensures the desk is clean, maintained, and organized at all times
• Ability to respond quickly and appropriately to emergency situations
• Ability to travel to all clubs to ensure staff efficiency

Expectations:

• Presents a professional demeanor at all times when representing Genesis Health Clubs
• Provides input in developing strategies to support club goals and objectives
• Develops and builds a team atmosphere among staff, departments, and clubs
• Ability to respond to common inquiries or complaints from members

Job Requirements:

• Available to work weekends, evenings, and holidays
• Must hold current CPR certification or obtain within 60 days of the start date
• Ability to work well with others
• Experience in cash handling and credit cards
• Customer service abilities

Physical Requirements:

• Ability to stand for long periods of time
• Ability to lift up to 35 pounds
• Ability to communicate with guests and other associates, including reading, writing, and speaking