Designer Toy Pop Culture Sales Associate

Pop Mart; Cherry Hill (VA); On-site; USD 19,000 - 27,000; Full time

Benefits offered by this job

Competitive compensation

Performance-based growth opportunities

Comprehensive onboarding and product培训

Career development and internal promo

Job summary

POP MART is hiring energetic Sales Associates to deliver exceptional customer experiences at Cherry Hill Mall. You will welcome guests, share the POP MART story, and guide shoppers through our world of collectible art toys and limited editions.

You will also help with merchandising, inventory, and daily store operations to ensure a welcoming, engaging shopping environment. Ideal candidates have 1+ year in retail or service and a passion for designer toys, art, anime, and pop culture.

Qualifications

• High school diploma or equivalent preferred.
• 1+ year of customer-facing retail, hospitality, entertainment, or service industry experience preferred.
• Passion for delivering exceptional customer service and creating memorable experiences.
• Strong communication and interpersonal skills with diverse customers.
• Interest in collectibles, designer toys, art, anime, gaming, fashion, or pop culture is strongly preferred.

Responsibilities

• Deliver an exceptional customer experience by warmly welcoming guests and building authentic relationships.
• Confidently share POP MART's story, artist collaborations, collectibles, and promotions.
• Educate customers on our collectible culture, Blind Boxes, MEGA Collections, and new launches.
• Drive sales by identifying needs, making recommendations, and upselling merchandise.
• Process purchases, returns, exchanges, and loyalty transactions with the POS system.
• Assist with receiving, replenishing, inventory organization, and stockroom accuracy.
• Maintain clean, organized, and safe selling space and backroom.

Skills

Customer service

Communication

Multitasking

Teamwork

Bilingual (nice to have)

Education

High school diploma or equivalent

Tools

Point-of-sale system

POS hardware

Job description

POP MART is hiring energetic Sales Associates to deliver exceptional customer experiences at Cherry Hill Mall. You will welcome guests, share the POP MART story, and guide shoppers through our world of collectible art toys and limited editions.

You will also help with merchandising, inventory, and daily store operations to ensure a welcoming, engaging shopping environment. Ideal candidates have 1+ year in retail or service and a passion for designer toys, art, anime, and pop culture.