Designer Toys Retail Sales Associate

Pop Mart; Pembroke (NH); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Competitive compensation

Performance-based growth opportunities

Comprehensive onboarding and product培训

Job summary

POP MART is seeking energetic Sales Associates to create memorable in-store experiences and bring our world of collectible art toys to life. You will serve as a brand ambassador, deliver exceptional service, and help drive store performance through product knowledge, storytelling, and sales excellence.

You will understand customer needs, offer personalized recommendations, manage merchandising, inventory, and POS transactions, and support Robo Shop replenishment when needed.

Qualifications

• 1+ year of customer-facing retail, hospitality, entertainment, or service industry experience preferred.
• Passion for delivering exceptional customer service and creating memorable experiences.
• Strong communication and interpersonal skills to engage customers from diverse backgrounds.
• Ability to build rapport quickly and confidently recommend products.
• Interest in collectibles, designer toys, art, anime, gaming, fashion, or pop culture is strongly preferred.

Responsibilities

• Deliver an exceptional customer experience by warmly welcoming every guest and building authentic customer relationships.
• Confidently share POP MART's story, artist collaborations, collectible characters, product collections, promotions, and membership program.
• Educate customers on Blind Boxes, MEGA Collections, accessories, limited editions, and new product launches.
• Drive sales by identifying customer needs, making personalized recommendations, upselling, and achieving store goals.
• Accurately process purchases, returns, exchanges, and loyalty transactions using the POS system.
• Assist with receiving shipments, replenishing merchandise, organizing inventory, and maintaining stockroom accuracy.
• Maintain store presentation by ensuring cleanliness, organization, and safety on sales floor and backroom.
• Support inventory accuracy through cycle counts, stock replenishment, and best practices.

Skills

Customer service

Communication

Retail experience

Bilingual abilities

Education

High School Diploma or equivalent

Tools

POS system

Scanners

Inventory management

Job description

POP MART is seeking energetic Sales Associates to create memorable in-store experiences and bring our world of collectible art toys to life. You will serve as a brand ambassador, deliver exceptional service, and help drive store performance through product knowledge, storytelling, and sales excellence.

You will understand customer needs, offer personalized recommendations, manage merchandising, inventory, and POS transactions, and support Robo Shop replenishment when needed.