Design Studio Ops Lead – Customer Experience & Inventory

Floor & Decor Holdings Inc.; Atlanta (GA); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Bonus opportunities

401k with company match

Medical/Dental/Vision

Job summary

Floor & Decor Holdings Inc. is seeking a Design Studio Operations Manager to oversee day-to-day store operations, ensuring customer satisfaction, safety, and efficient inventory control.

You will manage budget and P&L, supervise staff, and coordinate with distribution centers while maintaining brand standards and policy compliance. Travel between stores is required as part of this role.

Qualifications

• High school graduate or equivalent.
• Ability to adapt to highly complex business model.
• Demonstrated proficiency in recruiting, training, sales generation, operations and merchandising.
• Excellent communication, delegation, follow up and analytical skills.
• One year of operations experience.
• Ability to exercise independent discretion and judgment in managing a fast-paced environment adapting to change with a sense of urgency.
• Ability to multi-task and meet deadlines. Must be detailed oriented and highly organized, Must possess excellent customer service skills and work well under pressure.

Responsibilities

• Review daily customer orders for completion.
• Perform cycle counts daily for replenishment of samples.
• Planning and controlling the budget/P&L management.
• Execute shipping and receiving per company policy.
• Review reporting weekly to determine assortment changes.
• Manage customer orders to include storage buys in a variety of locations, to include follow up.
• Work closely with super stores and DC's in your market.
• Preform general cleaning duties and maintain cleanliness of studio.
• Act and work in a manner that is consistent with company’s core values.
• Perform supervisory functions to include opening and closing the store.
• Problem solve/provide solutions to ensure a seamless customer experience.
• Heavily involved in customer interaction.
• Manage the store and its employees to ensure all store financial goals achieved.
• Ensure brand standards and operating standards meet or exceed company expectations to support brand consistency.
• Monitor, maintain and follow company policies; support company expectations and systems.
• Handle store level human resources or loss prevention issues with Senior Director Regional Operations (SDRO), Human Resources Manager or Loss Prevention Manager when necessary
• Supervise the cash handling practices and ensure necessary communications to the corporate finance department
• Ensure the store adheres to SOPs
• Ensure compliance with hiring, payroll, and business planning
• Perform additional managerial duties as required

Skills

Excellent communication

Delegation

Analytical skills

Customer service

Team leadership

Education

High school graduate or equivalent

Job description

Floor & Decor Holdings Inc. is seeking a Design Studio Operations Manager to oversee day-to-day store operations, ensuring customer satisfaction, safety, and efficient inventory control.

You will manage budget and P&L, supervise staff, and coordinate with distribution centers while maintaining brand standards and policy compliance. Travel between stores is required as part of this role.