Design Studio Operations Manager

Floor & Decor Holdings Inc.; Atlanta (GA); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Bonus opportunities

401k with company match

Medical/Dental/Vision

Job summary

Floor & Decor Holdings Inc. is seeking a Design Studio Operations Manager to oversee day-to-day store operations, ensuring customer satisfaction, safety, and efficient inventory control.

You will manage budget and P&L, supervise staff, and coordinate with distribution centers while maintaining brand standards and policy compliance. Travel between stores is required as part of this role.

Qualifications

• High school graduate or equivalent.
• Ability to adapt to highly complex business model.
• Demonstrated proficiency in recruiting, training, sales generation, operations and merchandising.
• Excellent communication, delegation, follow up and analytical skills.
• One year of operations experience.
• Ability to exercise independent discretion and judgment in managing a fast-paced environment adapting to change with a sense of urgency.
• Ability to multi-task and meet deadlines. Must be detailed oriented and highly organized, Must possess excellent customer service skills and work well under pressure.

Responsibilities

• Review daily customer orders for completion.
• Perform cycle counts daily for replenishment of samples.
• Planning and controlling the budget/P&L management.
• Execute shipping and receiving per company policy.
• Review reporting weekly to determine assortment changes.
• Manage customer orders to include storage buys in a variety of locations, to include follow up.
• Work closely with super stores and DC's in your market.
• Preform general cleaning duties and maintain cleanliness of studio.
• Act and work in a manner that is consistent with company’s core values.
• Perform supervisory functions to include opening and closing the store.
• Problem solve/provide solutions to ensure a seamless customer experience.
• Heavily involved in customer interaction.
• Manage the store and its employees to ensure all store financial goals achieved.
• Ensure brand standards and operating standards meet or exceed company expectations to support brand consistency.
• Monitor, maintain and follow company policies; support company expectations and systems.
• Handle store level human resources or loss prevention issues with Senior Director Regional Operations (SDRO), Human Resources Manager or Loss Prevention Manager when necessary
• Supervise the cash handling practices and ensure necessary communications to the corporate finance department
• Ensure the store adheres to SOPs
• Ensure compliance with hiring, payroll, and business planning
• Perform additional managerial duties as required

Skills

Excellent communication

Delegation

Analytical skills

Customer service

Team leadership

Education

High school graduate or equivalent

Job description

Purpose

This Design Studio Operations Manager is responsible for managing operational functions in the store to ensure customer satisfaction, safety, maximum productivity and profitability, inventory control and compliance with company policy and procedures. Take care of customers. Maintain the cleanliness of the store.

Minimum Eligibility Requirements

• High school graduate or equivalent.
• Ability to adapt to highly complex business model
• Demonstrated proficiency in recruiting, training, sales generation, operations and merchandising
• Excellent communication, delegation, follow up and analytical skills
• One year of operations experience
• Ability to exercise independent discretion and judgment in managing a fast-paced environment adapting to change with a sense of urgency
• Ability to multi-task and meet deadlines. Must be detailed oriented and highly organized, Must possess excellent customer service skills and work well under pressure Willing to work retail hours to include weekends, and some holidays Willing to adjust schedule based on business needs Perform other duties as assigned

Essential Functions

• Review daily customer orders for completion
• Perform cycle counts daily for replenishment of samples
• Planning and controlling the budget/P&L management
• Execute shipping and receiving per company policy
• Review reporting weekly to determine assortment changes
• Manage customer orders to include storage buys in a variety of locations, to include follow up
• Work closely with super stores and DC's in your market
• Preform general cleaning duties and maintain cleanliness of studio
• Act and work in a manner that is consistent with company’s core values
• Perform supervisory functions to include opening and closing the store
• Problem solve/provide solutions to ensure a seamless customer experience
• Heavily involved in customer interaction
• Manage the store and its employees to ensure all store financial goals achieved
• Ensure brand standards and operating standards meet or exceed company expectations to support brand consistency
• Monitor, maintain and follow company policies; support company expectations and systems
• Handle store level human resources or loss prevention issues with Senior Director Regional Operations (SDRO), Human Resources Manager or Loss Prevention Manager when necessary
• Supervise the cash handling practices and ensure necessary communications to the corporate finance department
• Ensure the store adheres to SOPs
• Ensure compliance with hiring, payroll, and business planning
• Perform additional managerial duties as required

Working Conditions (travel, hours, environment)

While performing the duties of this job, the employee is frequently exposed to a warehouse environment and moving vehicles. The noise level in the work environment is typically moderate to noisy. Travel by car will be required to move product between stores.

Physical/Sensory Requirements

Physical Work - Ability exert 30-60 pounds of force occasionally, and or 20-30 pounds of force frequently, and/or greater than negligible up to 20 pounds of force constantly to lift, carry push, pull, or otherwise move objects. The employee is often required to use their hands and fingers, to handle or feel. The employee is frequently required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.

Floor & Decor considers all applicants for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, medical condition, pregnancy, marital or familial status, veteran status, or based on any other class protected by applicable federal, state, or local law. Floor & Decor also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. This job description does not constitute an employment agreement between the employer and the employee and is subject to change by the employer at its sole discretion.

Benefits & Rewards

• Bonus opportunities & career advancement opportunities at every level
• Programs that help you reach your financial goals: 401k with company match, Employee Stock Purchase Plan, and Referral Bonus Program
• Medical, Dental, Vision, Life, and other Insurance Plans (subject to eligibility criteria)
• Work-life balance, including: Paid vacation and sick time for eligible associates
• Paid holidays plus a personal holiday
• Paid Volunteer Time Off that starts on Day 1
• Equal Employment Opportunity Floor & Decor provides equal employment opportunities to all associates and applicants without regard to age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, disability, veteran status, genetic information, ethnicity, citizenship or any other category protected by law.

JOIN THE COMPANY THAT REVOLUTIONIZED THE FLOORING BUSINESS

Floor & Decor is like no other flooring company. Founded in 2000 in Atlanta, we have quickly become one of the countries leading flooring retailers, with dozens of stores nationwide - and more to come.

A strong entrepreneurial spirit flows through our young company.

TIME, TALENT & TEAMWORK

The remarkable success we have enjoyed could not have happened without the time, talent, and teamwork of our extremely dedicated associates. Working with equal amounts of passion and grit, weve become the "category killer of flooring" by revolutionizing the way people buy flooring. Our customers enjoy the largest in-stock selection of tile, wood, stone, and flooring accessories at prices no one can beat.

OPPORTUNITIES TO ADVANCE

To continue our amazing growth, Floor & Decor is actively seeking gifted people with a solid work ethic and a real passion for helping others. Are you ready to make a difference at a truly groundbreaking company? From our retail stores to our distribution centers to our corporate office, we encourage you to explore the variety of exciting opportunities available right now. Our career opportunities may leave you floored.