Design Strategy VP: Drive Risk‑Aware, Customer Value

Next Frontier Capital; Jersey City (NJ); On-site; USD 180,000 - 280,000; Full time

Job summary

JPMorgan Chase & Co. in Jersey City, NJ seeks a Design Strategy Vice President within Corporate Third Party Oversight (CTPO) Risk Management to lead end-to-end problem solving and deliver customer-centered recommendations aligned to business strategy.

You will influence senior stakeholders, craft executive-ready narratives, and coach teams while embedding risk controls and strong governance in design work across product, operations, data, and analytics.

Qualifications

• Lead cross-functional design strategy initiatives with service design leadership.
• Translate research and data into structured options and clear next steps.
• Influence senior leaders by articulating tradeoffs and delivering decision-ready materials.

Responsibilities

• Translate ambiguous problems into structured workplans and drive delivery to measurable outcomes.
• Synthesize qualitative and quantitative inputs into actionable recommendations.
• Challenge assumptions and refine recommendations based on evidence.
• Manage surface risks, decision points, and dependencies and escalate appropriately.
• Partner with product, operations, data and risk to drive shared ownership.
• Craft narratives, visuals, and materials to lead discussions toward decisions.
• Facilitate workshops aligning stakeholders and accelerating execution.
• Apply journey mapping and service design tools to diagnose root causes.
• Use generative AI to accelerate discovery while maintaining oversight.

Skills

Design strategy leadership

Stakeholder influence

Workshop facilitation

Journey mapping

Service design

Analytics interpretation

Risk awareness

Job description

JPMorgan Chase & Co. in Jersey City, NJ seeks a Design Strategy Vice President within Corporate Third Party Oversight (CTPO) Risk Management to lead end-to-end problem solving and deliver customer-centered recommendations aligned to business strategy.

You will influence senior stakeholders, craft executive-ready narratives, and coach teams while embedding risk controls and strong governance in design work across product, operations, data, and analytics.