Design Strategy - Vice President

JPMorgan Chase & Co.; Jersey City (NJ); On-site; USD 180,000 - 240,000; Full time

Job summary

JPMorgan Chase & Co. is seeking a Design Strategy – Vice President in CTPO Risk Management to lead end-to-end problem solving and develop customer-centered recommendations that align to business strategy and can be executed with clear measures of success.

You will influence senior stakeholders through crisp options and executive-ready storytelling while lifting team standards and coaching practices with a strong risk mindset.

Qualifications

• Lead cross-functional design strategy initiatives.
• Translate research and data into structured recommendations.
• Manage stakeholders and influence senior leaders.
• Facilitate workshops and decision forums.
• Apply journey mapping and service design tools to diagnose root causes across channels and operations.
• Define success measures with analytics partners.
• Collaborate with risk, compliance and control stakeholders.

Responsibilities

• Translate ambiguous problems into structured workplans and drive delivery through to measurable outcomes.
• Synthesize qualitative and quantitative inputs into actionable recommendations aligned to business goals.
• Challenge assumptions, investigate unexpected outcomes, and refine recommendations based on evidence.
• Manage surface risks, decision points, tradeoffs, and dependencies early, and elevate appropriately to senior stakeholders.
• Partner with stakeholders across product, operations, data and analytics, and risk to drive shared ownership and durable solutions.
• Craft clear narratives, visuals, and meeting materials, and lead discussions toward decisions and outcomes.
• Facilitate workshops and working sessions that align stakeholders, clarify scope, and accelerate execution.
• Apply modern design strategy methods such as journey mapping and service design tools to diagnose root causes across channels and operations.
• Use generative AI thoughtfully to accelerate discovery and prototyping while maintaining strong human oversight and quality standards.
• Coach teammates with specific, actionable feedback and contribute to standards and repeatable practices that raise team effectiveness.
• Identify gaps early, embed risk, controls, and conduct considerations into solution design and working practices.

Skills

Cross-functional leadership

Strategy development

Service design

Journey mapping

Stakeholder management

Workshops facilitation

Risk management mindset

Job description

Join us to shape impactful solutions that drive business strategy and deliver measurable results. As a Design Strategy leader, you will influence outcomes, foster team growth, and champion a culture of innovation and risk management.

As a Design Strategy – Vice President in Corporate Third Party Oversight (CTPO) Risk Management, you will lead end-to-end problem solving to develop customer-centered recommendations that align to business strategy and can be executed with clear measures of success. You will influence senior stakeholders through crisp options, strong facilitation, and executive-ready storytelling. You will strengthen team standards and coaching practices while operating with a strong risk and controls mindset.

Job responsibilities:

• Translate ambiguous problems into structured workplans, adapt as priorities shift, and drive delivery through to measurable outcomes.
• Synthesize qualitative and quantitative inputs into actionable recommendations aligned to business goals.
• Challenge assumptions, investigate unexpected outcomes, and refine recommendations based on evidence.
• Manage surface risks, decision points, tradeoffs, and dependencies early, and elevate appropriately to senior stakeholders.
• Partner with stakeholders across product, operations, data and analytics, and risk to drive shared ownership and durable solutions.
• Craft clear narratives, visuals, and meeting materials, and lead discussions toward decisions and outcomes.
• Facilitate workshops and working sessions that align stakeholders, clarify scope, and accelerate execution.
• Apply modern design strategy methods such as journey mapping, service blueprinting, and rapid experimentation to reduce uncertainty and improve decisions.
• Use generative AI thoughtfully to accelerate discovery and prototyping while maintaining strong human oversight and quality standards.
• Coach teammates with specific, actionable feedback and contribute to standards and repeatable practices that raise team effectiveness.
• Identify gaps early, embed risk, controls, and conduct considerations into solution design and working practices.

Required qualifications, capabilities, and skills

• Leadcross-functional design strategy initiatives, including strategy development and service design leadership.
• Translateresearch and data into structured recommendations, options, and clear next steps.
• Managestakeholders andinfluencesenior leaders by articulating tradeoffs and delivering decision-ready materials.
• Facilitateworkshops, working sessions, and decision forums to drive alignment and outcomes.
• Applyjourney mapping and service design tools to diagnose root causes across channels and operations.
• Definesuccess measures with analytics partners andinterpretbehavioral data to inform recommendations.
• Partnereffectively with risk, compliance, and control stakeholders while operating in regulated or complex environments.

Preferred qualifications, capabilities, and skills

• Minimum 10 years of relevant industry experience
• Demonstrated people leadership, including coaching and developing team capabilities.