Design Strategy VP: Risk & Innovation Leader

JPMorgan Chase & Co.; Jersey City (NJ); On-site; USD 180,000 - 240,000; Full time

Job summary

JPMorgan Chase & Co. is seeking a Design Strategy – Vice President in CTPO Risk Management to lead end-to-end problem solving and develop customer-centered recommendations that align to business strategy and can be executed with clear measures of success.

You will influence senior stakeholders through crisp options and executive-ready storytelling while lifting team standards and coaching practices with a strong risk mindset.

Qualifications

• Lead cross-functional design strategy initiatives.
• Translate research and data into structured recommendations.
• Manage stakeholders and influence senior leaders.
• Facilitate workshops and decision forums.
• Apply journey mapping and service design tools to diagnose root causes across channels and operations.
• Define success measures with analytics partners.
• Collaborate with risk, compliance and control stakeholders.

Responsibilities

• Translate ambiguous problems into structured workplans and drive delivery through to measurable outcomes.
• Synthesize qualitative and quantitative inputs into actionable recommendations aligned to business goals.
• Challenge assumptions, investigate unexpected outcomes, and refine recommendations based on evidence.
• Manage surface risks, decision points, tradeoffs, and dependencies early, and elevate appropriately to senior stakeholders.
• Partner with stakeholders across product, operations, data and analytics, and risk to drive shared ownership and durable solutions.
• Craft clear narratives, visuals, and meeting materials, and lead discussions toward decisions and outcomes.
• Facilitate workshops and working sessions that align stakeholders, clarify scope, and accelerate execution.
• Apply modern design strategy methods such as journey mapping and service design tools to diagnose root causes across channels and operations.
• Use generative AI thoughtfully to accelerate discovery and prototyping while maintaining strong human oversight and quality standards.
• Coach teammates with specific, actionable feedback and contribute to standards and repeatable practices that raise team effectiveness.
• Identify gaps early, embed risk, controls, and conduct considerations into solution design and working practices.

Skills

Cross-functional leadership

Strategy development

Service design

Journey mapping

Stakeholder management

Workshops facilitation

Risk management mindset

Job description

JPMorgan Chase & Co. is seeking a Design Strategy – Vice President in CTPO Risk Management to lead end-to-end problem solving and develop customer-centered recommendations that align to business strategy and can be executed with clear measures of success.

You will influence senior stakeholders through crisp options and executive-ready storytelling while lifting team standards and coaching practices with a strong risk mindset.