Design Strategy - Vice President

Next Frontier Capital; Jersey City (NJ); On-site; USD 180,000 - 280,000; Full time

Job summary

JPMorgan Chase & Co. in Jersey City, NJ seeks a Design Strategy Vice President within Corporate Third Party Oversight (CTPO) Risk Management to lead end-to-end problem solving and deliver customer-centered recommendations aligned to business strategy.

You will influence senior stakeholders, craft executive-ready narratives, and coach teams while embedding risk controls and strong governance in design work across product, operations, data, and analytics.

Qualifications

• Lead cross-functional design strategy initiatives with service design leadership.
• Translate research and data into structured options and clear next steps.
• Influence senior leaders by articulating tradeoffs and delivering decision-ready materials.

Responsibilities

• Translate ambiguous problems into structured workplans and drive delivery to measurable outcomes.
• Synthesize qualitative and quantitative inputs into actionable recommendations.
• Challenge assumptions and refine recommendations based on evidence.
• Manage surface risks, decision points, and dependencies and escalate appropriately.
• Partner with product, operations, data and risk to drive shared ownership.
• Craft narratives, visuals, and materials to lead discussions toward decisions.
• Facilitate workshops aligning stakeholders and accelerating execution.
• Apply journey mapping and service design tools to diagnose root causes.
• Use generative AI to accelerate discovery while maintaining oversight.

Skills

Design strategy leadership

Stakeholder influence

Workshop facilitation

Journey mapping

Service design

Analytics interpretation

Risk awareness

Job description

Join us to shape impactful solutions that drive business strategy and deliver measurable results. As a Design Strategy leader, you will influence outcomes, foster team growth, and champion a culture of innovation and risk management.

As a Design Strategy - Vice President in Corporate Third Party Oversight (CTPO) Risk Management, you will lead end-to-end problem solving to develop customer-centered recommendations that align to business strategy and can be executed with clear measures of success. You will influence senior stakeholders through crisp options, strong facilitation, and executive-ready storytelling. You will strengthen team standards and coaching practices while operating with a strong risk and controls mindset.

Job responsibilities:

• Translate ambiguous problems into structured workplans, adapt as priorities shift, and drive delivery through to measurable outcomes.
• Synthesize qualitative and quantitative inputs into actionable recommendations aligned to business goals.
• Challenge assumptions, investigate unexpected outcomes, and refine recommendations based on evidence.
• Manage surface risks, decision points, tradeoffs, and dependencies early, and escalate appropriately to senior stakeholders.
• Partner with stakeholders across product, operations, data and analytics, and risk to drive shared ownership and durable solutions.
• Craft clear narratives, visuals, and meeting materials, and lead discussions toward decisions and outcomes.
• Facilitate workshops and working sessions that align stakeholders, clarify scope, and accelerate execution.
• Apply modern design strategy methods such as journey mapping, service blueprinting, and rapid experimentation to reduce uncertainty and improve decisions.
• Use generative AI thoughtfully to accelerate discovery and prototyping while maintaining strong human oversight and quality standards.
• Coach teammates with specific, actionable feedback and contribute to standards and repeatable practices that raise team effectiveness.
• Identify gaps early, embed risk, controls, and conduct considerations into solution design and working practices.

Required qualifications, capabilities, and skills

• Lead cross-functional design strategy initiatives, including strategy development and service design leadership.
• Translate research and data into structured recommendations, options, and clear next steps.
• Manage stakeholders and influence senior leaders by articulating tradeoffs and delivering decision-ready materials.
• Facilitate workshops, working sessions, and decision forums to drive alignment and outcomes.
• Apply journey mapping and service design tools to diagnose root causes across channels and operations.
• Define success measures with analytics partners and interpret behavioral data to inform recommendations.
• Partner effectively with risk, compliance, and control stakeholders while operating in regulated or complex environments.

Preferred qualifications, capabilities, and skills

• Minimum 10 years of relevant industry experience
• Demonstrated people leadership, including coaching and developing team capabilities.

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.

Global Supplier Services (GSS) manages the source-to-pay cycle, engaging with suppliers, negotiating contracts, conducting risk assessments and evaluating the customer experience. Global teams support sourcing, third party oversight, procurement and payment operations, supplier relationship management and customer experience.

Lead design strategy work that turns complex problems into clear recommendations and measurable customer outcomes.