Design Operations Strategist

1000 Kyndryl, Inc.; Town of Texas (WI); On-site; USD 63,000 - 114,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Disability

Retirement benefits

Paid leave

Paid time off

Job summary

Kyndryl, Inc. is seeking a Design Ops Associate to structure and optimize how design teams plan, coordinate, and deliver across projects.

You’ll enable efficient design delivery and partner with design, product, engineering, and delivery teams to improve visibility into priorities and timelines. This role balances strategic planning with day-to-day execution, helping designers focus on solving customer problems while driving process improvements and portfolio management in a large, dynamic

Qualifications

• Demonstrated experience coordinating projects, programs, workflows, or operational activities in a design, product, project management, or business operations environment
• Understanding of how design work moves from planning through delivery within a multidisciplinary team
• Experience managing multiple workstreams, priorities, or initiatives simultaneously
• Ability to create, document, and maintain processes, templates, or operational frameworks
• Experience collaborating with teams that have different priorities, responsibilities, and areas of expertise
• Ability to identify operational challenges and recommend practical improvements
• Experience using project management, planning, tracking, or collaboration tools
• Strong organizational skills with the ability to maintain accuracy across multiple activities and deadlines

Responsibilities

• Enable effective design delivery
• Support planning activities for design projects, including intake, prioritisation, scheduling, and resource coordination
• Help maintain processes that enable consistent and high-quality delivery across design initiatives
• Track milestones, dependencies, and deliverables to help teams stay aligned and informed
• Prepare reports and updates that provide visibility into project status, priorities, and risks
• Coordinate across teams
• Facilitate collaboration between design, product, engineering, and delivery teams
• Support briefing, planning, and review activities for design work
• Ensure stakeholders have access to accurate and timely information about design initiatives
• Help manage communication flows related to project timelines, dependencies, and key decisions
• Improve operational effectiveness
• Identify gaps, bottlenecks, or inefficiencies in the design workflow
• Document and maintain processes, templates, tools, and operational guidelines
• Support continuous improvement initiatives that simplify how design work is managed and delivered
• Contribute ideas that improve team effectiveness, consistency, and visibility
• Support portfolio oversight
• Track work across multiple projects, programmes, or design initiatives
• Maintain information that helps teams understand workload, capacity, and priorities
• Assist with forecasting, planning, and operational reporting activities
• Monitor progress against agreed objectives and highlight potential risks or constraints

Skills

Design Ops

Project coordination

Multidisciplinary teamwork

Process improvement

Stakeholder management

Planning tools

Organizational skills

Job description

Kyndryl, Inc. is seeking a Design Ops Associate to structure and optimize how design teams plan, coordinate, and deliver across projects.

You’ll enable efficient design delivery and partner with design, product, engineering, and delivery teams to improve visibility into priorities and timelines. This role balances strategic planning with day-to-day execution, helping designers focus on solving customer problems while driving process improvements and portfolio management in a large, dynamic