Design Operations Facilitator - Workshop Lead

IntraEdge; New York (NY); On-site; USD 95,000 - 135,000; Full time

Job summary

IntraEdge is seeking a Design Operations Facilitator in New York to lead cross-functional workshop design and execution. You will partner with Design, Product, Engineering, Research and Business teams to define goals, craft activities, and deliver actionable outcomes that align with strategic priorities.

You will coach teams on preparation, engagement, and follow-through, while refining playbooks and templates to scale collaboration across initiatives in a dynamic environment.

Qualifications

• Experience designing and facilitating workshops involving Design, Product, Engineering, Research, and Business stakeholders
• Experience supporting initiatives from discovery through delivery, aligning goals and decisions
• Skilled at managing group discussions, stakeholder dynamics, and competing perspectives
• Ability to translate ambiguous challenges into structured activities that drive clarity and action
• Strong written, verbal, and visual communication skills
• Ability to synthesize large amounts of information into concise, actionable insights
• Proactively identify opportunities to improve collaboration and team effectiveness
• Highly organized and able to manage multiple initiatives simultaneously
• Experience documenting outcomes and ensuring accountability for workshop follow-ups
• Experience using tools such as Mural, FigJam, Figma, Jira, Confluence, Teams, Slack, Airtable
• Growth mindset and ongoing development of facilitation and collaboration skills

Responsibilities

• Plans, designs, and facilitates workshops supporting product, service, and experience design efforts
• Partners with Design, Product, Engineering, Research, and Business stakeholders to define goals and outcomes
• Creates and adapts workshop activities for discovery, ideation, journey mapping, and problem-solving
• Synthesizes outputs into actionable next steps and artifacts
• Helps teams navigate ambiguity and align around customer needs and business objectives
• Applies facilitation techniques to encourage participation and consensus
• Maintains and evolves facilitation templates and toolkits
• Identifies opportunities to improve collaboration and workshop effectiveness
• Establishes feedback mechanisms to improve facilitation practices
• Builds cross-functional relationships for productive collaboration
• Coaches teams on workshop prep, engagement, and follow-through
• Collaborates with Design Operations to improve processes and effectiveness

Skills

Workshop facilitation

Cross-functional collaboration

Stakeholder management

Structured problem solving

Communication skills

Organizational skills

Facilitation templates

Mural/FigJam/Figma

Tools

Mural

FigJam

Figma

Jira

Confluence

Microsoft Teams

Slack

Airtable

Job description

IntraEdge is seeking a Design Operations Facilitator in New York to lead cross-functional workshop design and execution. You will partner with Design, Product, Engineering, Research and Business teams to define goals, craft activities, and deliver actionable outcomes that align with strategic priorities.

You will coach teams on preparation, engagement, and follow-through, while refining playbooks and templates to scale collaboration across initiatives in a dynamic environment.