Design Operations Director: Strategy, Programs & Impact

Capital One; McLean (VA); On-site; USD 206,000 - 235,000; Full time

Job summary

Capital One is seeking a Director, Project Management to lead Design Operations within EPS.xd. The role focuses on shaping strategic direction, building a strong PM team, and aligning stakeholders across product, engineering, and leadership to execute complex programs at scale.

You will influence design standards, manage portfolios, and drive human-centered operational programs while reporting to senior staff and partnering with executive leaders.

Qualifications

• Bachelor’s Degree or Military experience.
• 8+ years of project management experience.
• 3+ years of people management experience.
• Masters / MBA degree preferred.
• 10+ years of project or program management of design deliverables and operations management.
• 4+ years of people management experience.
• 5+ years managing design teams.
• 4+ years using and managing design tools.
• 3+ years working with corporate teams.
• PMP, Lean, Agile or Six Sigma certification.
• Exceptional communication and collaboration skills.
• Excellent problem solving and influencing skills.

Responsibilities

• Develop operational strategy for a large, growing design organization.
• Advise and influence peers, design leaders, and business leaders on operational excellence.
• Lead cross-functional teams of design program managers, operations professionals, designers, and project resources.
• Evolve design standards and practice management, and delivery principles.
• Provide leadership on human-centered strategy, research, analysis, and change management.
• Collaborate with product, engineering, and cross-functional partners to improve products and experiences.
• Advocate for the design process across the business as we evolve the organization.
• Scale impact by partnering on initiatives to optimize resourcing and prioritization.
• Monitor portfolios and drive large bodies of design work forward; build design health metrics.
• Implement human-centered operational programs (HCD, SDLC, learning) for the broader organization.

Skills

Project management

People management

Strategic thinking

Stakeholder collaboration

Operations leadership

Design leadership

Education

Bachelor's degree

MBA / Masters preferred

Tools

PMP

Lean

Agile

Six Sigma

Job description

Capital One is seeking a Director, Project Management to lead Design Operations within EPS.xd. The role focuses on shaping strategic direction, building a strong PM team, and aligning stakeholders across product, engineering, and leadership to execute complex programs at scale.

You will influence design standards, manage portfolios, and drive human-centered operational programs while reporting to senior staff and partnering with executive leaders.