Design Experience Coordinator - In-Store & Events

Crate and Barrel; Beverly Hills, Northern (CA, KY); Hybrid; USD 42,000 - 62,000; Full time

Job summary

Crate and Barrel in Beverly Hills is seeking a Design Coordinator to support the design experience by organizing appointments, store events, and sales aids while delivering exceptional customer service. You will assist Designers with consultations, projects, and outreach.

You bring basic design knowledge, strong communication, and the ability to stay current with market trends. This role emphasizes teamwork, organization, and a proactive mindset to ensure a seamless customer journey.

Qualifications

• Understanding basic design functions: spatial planning, fabrics, lighting, and interior styles.
• Strong communication to translate brand vision and customer needs.
• Ability to stay up to date on market trends.
• Ability to adapt quickly as the business evolves.
• Proven ability to build lasting customer relationships.
• Interpersonal and team skills.
• Strong organizational skills.

Responsibilities

• Drive sales and a differentiated experience by assisting customers and Designers with managing appointments and Design Desk projects.
• Own the organization and replenishment of sales aids.
• Conduct post-purchase customer outreach.
• Support Designers and Leaders by managing pipeline activities and in-store events.
• Assist customers on the floor and pass them off to Designers as appropriate.
• Understand brand aesthetics and merchandising strategy by channel: store, e-commerce, and catalog.
• Stay informed on product information and industry trends.
• Act as the point person and maintain partnerships with CDST and B2B departments.
• Deliver individual sales, KPI, service goals, and productivity standards, engaging customers on the sales floor.
• Listen to the customer to identify products that meet their needs and communicate loyalty services.
• Assist Designers with in-home and in-store consultations.
• Model excellent service with a positive attitude and enthusiasm.
• Support store training and education on design services to drive understanding of offerings.
• Support large-scale projects as assigned.

Skills

Design basics

Brand vision

Market trends

Change management

Customer relationships

Interpersonal skills

Organizational skills

Tools

Google platforms

Job description

Crate and Barrel in Beverly Hills is seeking a Design Coordinator to support the design experience by organizing appointments, store events, and sales aids while delivering exceptional customer service. You will assist Designers with consultations, projects, and outreach.

You bring basic design knowledge, strong communication, and the ability to stay current with market trends. This role emphasizes teamwork, organization, and a proactive mindset to ensure a seamless customer journey.