Design Experience Coordinator

Crate and Barrel; King of Prussia (PA); On-site; USD 42,000 - 54,000; Full time

Job summary

Crate and Barrel in King of Prussia, PA seeks a Design Coordinator to support the design experience by coordinating appointments, store events, and sales aids, delivering exceptional customer service and assisting Designers with consultations and projects.

You will organize tasks, manage in-store events and Design Desk projects, help customers on the floor, and maintain product knowledge, while aligning with brand aesthetics and merchandising strategy across store, e-commerce, and catalog

Qualifications

• Minimum 1 year of experience in retail or customer service.
• Experience organizing events and managing appointments.
• Strong communication and ability to translate design needs for customers.

Responsibilities

• Drive sales and a differentiated experience by assisting customers and Designers with managing appointments and Design Desk projects.
• Own the organization and replenishment of sales aids.
• Conduct post-purchase customer outreach.
• Support Designers and Leaders by managing pipeline activities and in-store events.
• Assist customers on the floor and pass them off to Designers as appropriate.
• Understand brand aesthetics and merchandising strategy by channel: store, e-commerce, and catalog.
• Remain informed on product information, characteristics, care, competition, and industry trends.
• Act as the point person and maintain partnerships with CDST and B2B departments.
• Deliver sales, KPI, and service goals and engage customers on the sales floor.
• Listen to customers to identify products meeting their needs and communicate loyalty services.
• Assist Designers with in-home and in-store consultations.
• Support excellent service with a positive attitude and efficient service.
• Support store training and education on design services and offerings.
• Support large-scale projects as assigned.

Skills

Retail experience

Customer service

Event planning

Appointment management

Communication skills

Brand knowledge

Tools

Google platforms

Video conferencing

Job description

Crate and Barrel in King of Prussia, PA seeks a Design Coordinator to support the design experience by coordinating appointments, store events, and sales aids, delivering exceptional customer service and assisting Designers with consultations and projects.

You will organize tasks, manage in-store events and Design Desk projects, help customers on the floor, and maintain product knowledge, while aligning with brand aesthetics and merchandising strategy across store, e-commerce, and catalog