Design Experience Coordinator

Crate and Barrel; Short Hills (NJ); On-site; USD 42,000 - 60,000; Full time

Job summary

Crate and Barrel in Short Hills, NJ is seeking a Design Coordinator to enhance the design experience by organizing appointments, store events, and sales aids, while delivering exceptional customer service. You will assist Designers with consultations and projects, manage in-store events, and help customers on the floor, ensuring brand aesthetics across store, online, and catalog.

Ideal candidates have retail or customer service experience and strong communication, organization, and interpersonal

Qualifications

• 1+ years of relevant experience in Retail or Customer Service.
• Experience organizing events.
• Proficient in Google platforms, virtual communication, and appointment management systems.

Responsibilities

• Drive sales by assisting customers and Designers with appointments and Design Desk projects.
• Own the organization and replenishment of sales aids.
• Conduct post-purchase customer outreach.
• Support Designers and Leaders by managing pipeline activities and in-store events.
• Assist customers on the floor and pass them to Designers as needed.
• Understand brand aesthetics and merchandising strategy across store, online, and catalog.
• Stay informed on product information and industry trends.
• Deliver sales, KPI, service goals, and engage customers on the floor.
• Assist Designers with in-home and in-store consultations.
• Support training on design services to drive understanding of offerings.
• Support large-scale projects as assigned.

Skills

Customer service

Retail sales

Event coordination

Interpersonal skills

Organizational skills

Communication skills

Design awareness

Tools

Google Workspace

Appointment management systems

Virtual collaboration tools

Merchandising systems

Job description

Crate and Barrel in Short Hills, NJ is seeking a Design Coordinator to enhance the design experience by organizing appointments, store events, and sales aids, while delivering exceptional customer service. You will assist Designers with consultations and projects, manage in-store events, and help customers on the floor, ensuring brand aesthetics across store, online, and catalog.

Ideal candidates have retail or customer service experience and strong communication, organization, and interpersonal