Design Experience Coordinator

Crate & Barrel; Westport (CT); On-site; USD 42,000 - 60,000; Full time

Job summary

Crate & Barrel in Westport, CT is seeking a Design Coordinator to support the design experience by organizing appointments, store events, and sales aids. The role focuses on assisting Designers with consultations and projects, delivering exceptional service, and driving a differentiated in-store experience through proactive customer outreach and effective design support.

You will collaborate across departments to keep product information up to date, manage design-related pipelines, and help

Qualifications

• 1+ years of relevant experience in Retail or Customer Service.
• Experience organizing events.
• Proficient in Google platforms, virtual communication, and appointment management systems.

Responsibilities

• Drive sales by assisting customers and Designers with appointments and Design Desk projects.
• Own the organization and replenishment of sales aids.
• Conduct post-purchase customer outreach.
• Support Designers and Leaders by managing pipeline activities and in-store events.
• Assist customers on the floor and pass them off to Designers.
• Understand brand aesthetics and merchandising strategy by channel: store, e-commerce, and catalog.
• Stay informed on product information, characteristics and care, and industry trends.
• Act as the point person and maintain partnerships with CDST and B2B departments.
• Deliver individual sales, KPI, service goals, and productivity standards, and engage customers on the sales floor.
• Listen to customers to identify products to meet needs and communicate loyalty services.
• Assist Designers with in-home and in-store consultations.
• Support store training and education on design services to drive understanding of offerings.
• Support large-scale projects as assigned.

Skills

Customer service

Communication

Organization

Retail experience

Event planning

Teamwork

Tools

Google platforms

Job description

Crate & Barrel in Westport, CT is seeking a Design Coordinator to support the design experience by organizing appointments, store events, and sales aids. The role focuses on assisting Designers with consultations and projects, delivering exceptional service, and driving a differentiated in-store experience through proactive customer outreach and effective design support.

You will collaborate across departments to keep product information up to date, manage design-related pipelines, and help