Design Experience Coordinator

Crate and Barrel; Thompsonville (MA); On-site; USD 42,000 - 54,000; Full time

Job summary

Crate and Barrel is seeking a Design Coordinator to organize design appointments, assist designers, and manage in-store events. You will deliver outstanding customer service, help with consultations, and support sales goals while staying aligned with brand aesthetics.

In this role, you will coordinate design desk projects, relay product information, and assist with post-purchase outreach. A background in retail or customer service and strong organizational skills are preferred.

Qualifications

• Understanding basic design functions, including spatial planning, fabric selection, lighting, and interior design styles
• Excellent, effective, timely communication skills and the ability to translate the brand vision and the customer wants/needs
• Ability to stay up to date on market trends
• Ability to be an agent of change and shift quickly as our business evolves
• Proven track record of building long-lasting relationships with customers
• Interpersonal skills; team player
• Strong organizational skills
• 1+ years of relevant experience in Retail or Customer Service
• Experience organizing events
• Proficient in Google platforms, virtual communication, and appointment management systems

Responsibilities

• Drive sales and a differentiated experience by assisting customers and Designers with managing appointments and Design Desk projects
• Own the organization and replenishment of sales aids
• Conduct post-purchase customer outreach
• Support Designers and Leaders by managing pipeline activities and in-store events
• Assist customers on the floor and pass them off to Designers as appropriate
• Possess a clear understanding of the brand aesthetics and merchandising strategy by channel: store, e-commerce, and catalog
• Ensure full understanding and awareness of all product information, including characteristics and care information, and stay informed on the competition and industry trends
• Act as the point person and maintain partnerships with CDST and B2B departments
• Deliver individual sales, KPI, service goals, and productivity standards, and engage customers on the sales floor by demonstrating our selling skills
• Actively listen to the customer to identify which products will best meet their needs and communicate company loyalty services
• Assist Designers with in-home and in-store consultations
• Support and model excellent service by exhibiting a positive attitude and enthusiasm, ensuring all customers receive gracious, quick, and efficient service
• Support store training and education on design services to drive a clear understanding of design services and offerings
• Support large-scale projects as assigned.

Skills

Spatial planning

Fabric selection

Lighting concepts

Interior design styles

Brand vision translation

Customer relationships

Organizational skills

Tools

Google platforms

Appointment management systems

Job description

Crate and Barrel is seeking a Design Coordinator to organize design appointments, assist designers, and manage in-store events. You will deliver outstanding customer service, help with consultations, and support sales goals while staying aligned with brand aesthetics.

In this role, you will coordinate design desk projects, relay product information, and assist with post-purchase outreach. A background in retail or customer service and strong organizational skills are preferred.