Design Experience Coordinator

Crate & Barrel; Cincinnati (OH); On-site; USD 42,000 - 54,000; Full time

Job summary

Crate & Barrel in Cincinnati is seeking a Design Coordinator to organize appointments, support Designers, and help deliver an exceptional design experience to customers. You will manage design desk projects, events, and customer outreach while keeping brand aesthetics and product information current across store, online, and catalog channels.

This role emphasizes strong communication, teamwork, and a customer-driven mindset to turn inquiries into trusted design solutions.

Qualifications

• 1+ years of relevant experience in Retail or Customer Service.
• Experience organizing events.
• Proficient in Google platforms, virtual communication, and appointment management systems.

Responsibilities

• Drive sales and a differentiated experience by assisting customers and Designers with managing appointments and Design Desk projects
• Own the organization and replenishment of sales aids.
• Conduct post-purchase customer outreach
• Support Designers and Leaders by managing pipeline activities and in-store events
• Assist customers on the floor and pass them off to Designers as appropriate

Skills

Communication skills

Organizational skills

Customer relationship

Design sense

Team player

Market trends awareness

Tools

Google Workspace

Appointment management software

Virtual communication tools

Job description

Crate & Barrel in Cincinnati is seeking a Design Coordinator to organize appointments, support Designers, and help deliver an exceptional design experience to customers. You will manage design desk projects, events, and customer outreach while keeping brand aesthetics and product information current across store, online, and catalog channels.

This role emphasizes strong communication, teamwork, and a customer-driven mindset to turn inquiries into trusted design solutions.