Design Experience Coordinator — In-Store & Events

Crate and Barrel; Wauwatosa (WI); On-site; USD 36,000 - 48,000; Full time

Job summary

Crate and Barrel is seeking a Design Coordinator to organize appointments, support designers, and manage design desk projects. You will deliver exceptional service, assist customers on the floor, and coordinate in-store events while maintaining brand aesthetics across channels.

The role emphasizes strong communication, relationship-building, and organizational skills to drive sales and client satisfaction in a retail design environment.

Qualifications

• Understanding basic design functions including spatial planning, fabric selection, lighting, and interior design styles.
• Excellent, effective, timely communication skills and the ability to translate the brand vision and the customer's wants/needs.
• Ability to stay up to date on market trends.
• Ability to be an agent of change and shift quickly as our business evolves.
• Proven track record of building long-lasting relationships with customers.
• Interpersonal skills; team player.
• Strong organizational skills.

Responsibilities

• Drive sales and a differentiated experience by assisting customers and Designers with managing appointments and Design Desk projects.
• Own the organization and replenishment of sales aids.
• Conduct post-purchase customer outreach.
• Support Designers and Leaders by managing pipeline activities and in-store events.
• Assist customers on the floor and pass them off to Designers as appropriate.
• Possess a clear understanding of the brand aesthetics and merchandising strategy by channel: store, e-commerce, and catalog.
• Ensure full understanding and awareness of all product information, including characteristics and care information, and stay informed on the competition and industry trends.
• Act as the point person and maintain partnerships with CDST and B2B departments.
• Deliver individual sales, KPI, service goals, and productivity standards, and engage customers on the sales floor by demonstrating our selling skills.
• Actively listen to the customer to identify which products will best meet their needs and communicate company loyalty services.
• Assist Designers with in-home and in-store consultations.
• Support and model excellent service by exhibiting a positive attitude and enthusiasm, ensuring all customers receive gracious, quick, and efficient service.
• Support store training and education on design services to drive a clear understanding of design services and offerings.
• Support large-scale projects as assigned.

Skills

Design basics

Communication

Market trends

Change agent

Relationship building

Interpersonal skills

Organizational skills

Retail or customer service experience

Tools

Google platforms

Virtual communication tools

Appointment management systems

Job description

Crate and Barrel is seeking a Design Coordinator to organize appointments, support designers, and manage design desk projects. You will deliver exceptional service, assist customers on the floor, and coordinate in-store events while maintaining brand aesthetics across channels.

The role emphasizes strong communication, relationship-building, and organizational skills to drive sales and client satisfaction in a retail design environment.