Design Experience Coordinator

Crate and Barrel; Richmond Heights (MO); On-site; USD 21,000 - 30,000; Full time

Job summary

Crate and Barrel in Richmond Heights, MO seeks a Design Coordinator to support the design experience by organizing appointments, store events, and sales aids, while delivering exceptional customer service. You will assist Designers with consultations, projects, and customer outreach to drive a differentiated shopping experience.

The role emphasizes understanding brand aesthetics, coordinating Design Desk tasks, and helping with in-store events and training.

Qualifications

• Basic design functions include spatial planning, fabric selection, lighting, and interior design styles.
• Excellent communication to translate brand vision and customer wants/needs.
• Ability to stay up to date on market trends and adapt to evolving business.

Responsibilities

• Assist customers and Designers with managing appointments and Design Desk projects.
• Own the organization and replenishment of sales aids.
• Conduct post-purchase customer outreach.
• Support Designers and Leaders by managing pipeline activities and in-store events.
• Assist customers on the floor and pass them off to Designers as appropriate.
• Understand brand aesthetics and merchandising strategy by channel.
• Stay informed on product information, care details, and industry trends.
• Deliver sales, KPI, and service goals on the sales floor.
• Assist Designers with in-home and in-store consultations.
• Support store training on design services to drive understanding of offerings.
• Support large-scale projects as assigned.

Skills

Customer service experience

Retail experience

Appointment management

Event organization

Communication skills

Organization skills

Interpersonal skills

Design sense

Brand awareness

Tools

Google platforms

Appointment management systems

Job description

Crate and Barrel in Richmond Heights, MO seeks a Design Coordinator to support the design experience by organizing appointments, store events, and sales aids, while delivering exceptional customer service. You will assist Designers with consultations, projects, and customer outreach to drive a differentiated shopping experience.

The role emphasizes understanding brand aesthetics, coordinating Design Desk tasks, and helping with in-store events and training.