Design‑Driven Store Manager — Elevate Customer Experience

Framebridge Inc; New York (NY); On-site; USD 70,000 - 75,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Parental leave

Flexible time off

Employee discounts

Disability & Life insurance

EAP

Learning & development

Commuter benefits

Pet insurance

Job summary

Framebridge Inc. seeks a Store Manager for our Tribeca location to lead a high-performing retail team and deliver an exceptional customer experience. You will drive store performance while upholding Framebridge standards and brand values.

You will recruit and train staff, optimize operations, and collaborate with manufacturing to ensure smooth omni-channel flow. The role requires flexibility, including evenings and weekends, and a passion for design.

Qualifications

• Experience in customer service, retail or hospitality.
• Minimum 3 years as Store Manager in a customer-facing sales or hospitality setting.
• Ability to build and coach a high-performing retail team.
• Strong analytical and problem-solving skills with a track record of delivering positive business results.
• Degree in art, design, marketing or relevant field preferred but not required.

Responsibilities

• Set the standard of offering exceptional customer service and representing the Framebridge brand in our retail stores.
• Recruit, interview, hire, onboard, and train retail team members.
• Develop, execute, and improve operational activities to meet customer experience and financial goals.
• Coordinate with manufacturing to ensure seamless omni-channel operations.
• Use listening, communication, and relationship-building skills to coach staff.
• Demonstrate product knowledge and design advice to customers and train staff accordingly.
• Coordinate in-store events with the marketing team.
• Answer questions and troubleshoot using sound judgment.
• Suggest improvements to enhance the retail experience.
• Support Framebridge 100% happiness guarantee.

Skills

Leadership

Customer service

Communication

Analytical skills

Problem solving

Adaptability

Education

Degree in art/design/marketing or relevant field

Job description

Framebridge Inc. seeks a Store Manager for our Tribeca location to lead a high-performing retail team and deliver an exceptional customer experience. You will drive store performance while upholding Framebridge standards and brand values.

You will recruit and train staff, optimize operations, and collaborate with manufacturing to ensure smooth omni-channel flow. The role requires flexibility, including evenings and weekends, and a passion for design.