Retail Store Manager: Tribeca

Kaplan International; New York (NY); On-site; USD 70,000 - 75,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) plan

Parental leave

Flexible time off

Employee discounts

Disability insurance

Life Insurance

EAP

Commuter benefits

Pet insurance

Job summary

Framebridge is seeking a Retail Store Manager for our Tribeca location to lead a high-performing store team and deliver exceptional customer experiences. You will recruit, train, and coach staff, develop operational processes, and coordinate with manufacturing to ensure smooth omni-channel operations.

The role requires at least 3 years of Store Manager experience in a customer-facing setting, and a passion for design. Flexibility to work evenings and weekends is required.

Qualifications

• Experience managing in a customer service, retail, or hospitality role.
• Minimum 3 years experience as Store Manager in a customer-facing sales or hospitality setting.
• Excited about building, developing, and coaching a high-performing retail team.
• Engaging personality with strong influence, interpersonal, communication, and relationship-building skills.
• Strong analytical and problem-solving skills with a track record of delivering positive business results.
• Interest in design and excitement to work in a creative environment.
• Quick and eager learner of new tools, technology, products, and processes.
• Great time-management, organizational, and problem-solving skills.
• Adaptability and willingness to work flexible hours, including evenings and weekends.
• Degree in art, design, marketing or relevant fields preferred but not required.

Responsibilities

• Set the standard of offering exceptional customer service and representing the Framebridge brand in our retail stores.
• Recruit, interview, hire, onboard, and train great retail team members.
• Develop, execute, and continuously improve operational activities in our retail stores to ensure customer experience and financial goals are met.
• Work closely with the manufacturing facility to ensure seamless omni-channel operations.
• Apply excellent listening, oral, and communication skills to build relationships with our customers and coach retail team members.
• Demonstrate deep product knowledge and design advice to customers and train retail team members to do the same.
• Coordinate in-store events with the Framebridge marketing team.
• Answer questions and troubleshoot issues using sound judgment.
• Offer suggestions to innovate and improve our retail experience.
• Help Framebridge deliver on our 100% happiness guarantee.
• Work a flexible schedule including evenings and weekends that meet the needs of the business.

Skills

Store leadership

Leadership

Communication

Customer service

Problem solving

Adaptability

Time management

Design interest

Education

Degree in art/design/marketing or relevant fields

Job description

Job Title Retail Store Manager: Tribeca

Shift Details: Full-Time Salary Non exempt Flexibility required including evenings and weekends

Who We Are

At Framebridge, we are disrupting the custom framing market by replacing a cumbersome experience with a delightful one. Our mission is to make framing so delightful, customers are inspired to frame everything they love—big, little and in between. We've framed over three million pieces and counting. We are building a beloved brand, and to be successful, we have to build a great team across a number of disciplines – ecommerce, retail, design, and manufacturing. We are a consumer business operating online and in our growing fleet of retail stores. We operate multiple manufacturing studios that allow us to deliver a high-quality custom product at an affordable price with a quick turnaround. We exist, grow, and ultimately own the market by delighting customers who trust and value us.

The Role

We're seeking a Store Manager who will lead our retail store team to deliver an exceptional customer experience while driving business results. As the heart of your store, you'll build a high-performing team, champion the Framebridge brand, and ensure every customer leaves inspired. This role reports to the District Manager.

As Store Manager, You Will:

• Set the standard of offering exceptional customer service and representing the Framebridge brand in our retail stores
• Recruit, interview, hire, onboard, and train great retail team members
• Develop, execute, and continuously improve operational activities in our retail stores to ensure customer experience and financial goals are met
• Work closely with the manufacturing facility to ensure seamless omni-channel operations
• Apply excellent listening, oral, and communication skills to build relationships with our customers and coach retail team members
• Demonstrate deep product knowledge and design advice to customers and train retail team members to do the same
• Coordinate in-store events with the Framebridge marketing team
• Answer questions and troubleshoot issues using sound judgment
• Offer suggestions to innovate and improve our retail experience
• Help Framebridge deliver on our 100% happiness guarantee
• Work a flexible schedule including evenings and weekends that meet the needs of the business

Who You Are:

• Experience managing in a customer service, retail, or hospitality role
• Demonstrated leadership ability with a minimum of 3 years experience as a Store Manager in a customer‑facing sales or hospitality setting
• Excited about building, developing, and coaching a high‑performing retail team
• An engaging personality with strong influence, interpersonal, communication, and relationship‑building skills
• Strong analytical and problem‑solving skills with a track record of delivering positive business results
• Interest in design and excitement to work in a creative environment
• Quick and eager learner of new tools, technology, products, and processes
• Great time‑management, organizational, and problem‑solving skills
• Adaptability and willingness to work flexible hours, including evenings and weekends
• Degree in art, design, marketing or relevant fields preferred but not required

Physical Requirements:

• Standing for extended periods of time (up to 8 hours per shift)
• Light lifting (up to 30 lbs) — carrying frames, supplies, or packaging materials
• Bending, reaching, and light physical movement as needed in a retail or production environment
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this role.

Benefits & Perks:

• Full medical, dental, and vision benefits
• Generous retirement program — 401(k) and employer‑funded pension plan
• Parental leave and return program
• Flexible Time Off and paid holidays
• Framebridge employee
• Free Frame codes and discounts
• Short‑term disability and Life/AD&D Insurance
• Employee Assistance Program (EAP)
• Ongoing learning and development opportunities
• Commuter benefits
• Pet insurance
• And more!

Salary Information:

The base range is $70,000 – $75,000, plus potential performance bonuses. Final compensation depends on experience, qualifications, and location. Framebridge, in good faith, believes that the posted salary range is accurate for this role at the time of posting. Compensation may vary based on relevant experience, qualifications, and location. This range may be modified in the future.

California Applicants:

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Equal Opportunity Employer:

Framebridge is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce. Employment decisions — including hiring, promotion, and advancement — are made without regard to race, color, national origin, age, religious beliefs, sex (including pregnancy), disability, sexual orientation, gender identity, citizenship status, military status, marital status, genetic information, or any other characteristic protected by federal, state, or local law. Please note that employment with Framebridge is at‑will. Either the employee or the company may terminate the employment relationship at any time, with or without cause or notice.

Time Type Full time

Framebridge is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce. We’re an incredibly hard‑working, creative and fun group. We’re passionate about our customers and their art.

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