Retail Store Leader — Design & Customer Experience

Framebridge Inc; San Francisco (CA); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Health, vision, and dental insurance

Life and AD&D Insurance

Paid time off

Paid Holidays

401K and retirement plan

Parental leave (non-birthing included)

Short-term disability

Employee Assistance Program (EAP)

Frame discount and Free Frame codes

Bonus potential and incentives

And more

Job summary

Framebridge is seeking a Store Manager to lead and represent the Framebridge brand in our retail stores. You will recruit, interview, hire, onboard, and train a high-performing team while developing store operations to meet customer experience and financial goals.

Collaborate with manufacturing for seamless omni-channel operations, and apply strong communication to coach staff. You will conduct in-store events, troubleshoot issues, and push innovation while supporting Framebridge 100% happiness

Qualifications

• Experience managing in a customer service, retail, or hospitality role.
• Demonstrated leadership ability with a minimum of 3 years experience as a Store Manager in a customer-facing sales or hospitality setting.
• Excited about building, developing, and coaching a high-performing retail team.
• An engaging personality with strong influence, interpersonal, communication, and relationship-building skills.
• Strong analytical and problem-solving skills with a track‑record of delivering positive business results.
• Interest in design and excitement to work in a creative environment.
• Quick and eager learner of new tools, technology, products, and processes.
• Great time-management, organizational, and problem-solving skills.
• Adaptability and willingness to work flexible hours, including evenings and weekends.
• Degree in art, design, marketing or relevant fields preferred but not required

Responsibilities

• Set the standard of offering exceptional customer service and representing the Framebridge brand in our retail stores
• Recruit, interview, hire, onboard, and train great retail team members
• Develop, execute, and continuously improve operational activities in our retail stores to ensure customer experience and financial goals are met
• Work closely with manufacturing facility to ensure seamless omni channel operations
• Apply excellent listening, oral, and communication skills to build relationships with our customers and coach retail team members
• Demonstrate deep product knowledge and design advice to customers and train retail team members to do the same
• Coordinate in-store events with the Framebridge marketing team
• Answer questions and troubleshoot issues using sound judgment
• Offer suggestions to innovate and improve our retail experience
• Help Framebridge deliver on our 100% happiness guarantee
• Work a flexible schedule including evenings and weekends that meet the needs of the business

Skills

Customer service leadership

Store management

Hiring and training

Communication skills

Analytical problem solving

Time management

Adaptability

Design interest

Education

Bachelor's degree preferred

Job description

Framebridge is seeking a Store Manager to lead and represent the Framebridge brand in our retail stores. You will recruit, interview, hire, onboard, and train a high-performing team while developing store operations to meet customer experience and financial goals.

Collaborate with manufacturing for seamless omni-channel operations, and apply strong communication to coach staff. You will conduct in-store events, troubleshoot issues, and push innovation while supporting Framebridge 100% happiness