Retail Store Manager - Design-Driven Customer Experience

Framebridge; San Francisco (CA); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Health insurance

401K and pension plan

Paid time off

Paid Holidays

Frame discount

Bonus potential

Employee Assistance Program

Job summary

Framebridge is seeking a Retail Store Manager for Noe Valley to lead a customer-focused store team and uphold Framebridge brand standards.

You will recruit, train, and manage staff while driving store operations to meet financial goals and deliver an outstanding customer experience. A design-minded, energetic leader with 3+ years of store management experience will excel in a fast-paced, creative environment.

Qualifications

• Experience managing in a customer service, retail, or hospitality role.
• Minimum 3 years experience as a Store Manager in a customer-facing sales or hospitality setting.
• Ability to build and coach a high-performing retail team.
• Engaging personality with strong interpersonal, communication, and relationship-building skills.
• Strong analytical and problem-solving skills with a track record of delivering positive business results.
• Interest in design and excitement to work in a creative environment.
• Quick and eager learner of new tools, technology, products, and processes.
• Great time-management, organizational, and problem-solving skills.
• Adaptability and willingness to work flexible hours, including evenings and weekends.
• Degree in art, design, marketing or relevant fields preferred but not required.

Responsibilities

• Set the standard of offering exceptional customer service and representing the Framebridge brand in our retail stores
• Recruit, interview, hire, onboard, and train great retail team members
• Develop, execute, and continuously improve operational activities in our retail stores to ensure customer experience and financial goals are met
• Work closely with manufacturing facility to ensure seamless omni channel operations
• Apply excellent listening, oral, and communication skills to build relationships with our customers and coach retail team members
• Demonstrate deep product knowledge and design advice to customers and train retail team members to do the same
• Coordinate in-store events with the Framebridge marketing team
• Answer questions and troubleshoot issues using sound judgment
• Offer suggestions to innovate and improve our retail experience
• Help Framebridge deliver on our 100% happiness guarantee
• Work a flexible schedule including evenings and weekends that meet the needs of the business

Skills

Customer service leadership

Store management

Team coaching

Communication skills

Analytical thinking

Design interest

Learning new tools

Time management

Education

Degree in art, design, marketing or relevant fields preferred but not required

Job description

Framebridge is seeking a Retail Store Manager for Noe Valley to lead a customer-focused store team and uphold Framebridge brand standards.

You will recruit, train, and manage staff while driving store operations to meet financial goals and deliver an outstanding customer experience. A design-minded, energetic leader with 3+ years of store management experience will excel in a fast-paced, creative environment.