Design Coordinator I - Sr

Entergy; New Orleans (LA); On-site; USD 65,000 - 90,000; Full time

Job summary

Entergy New Orleans is seeking a Distribution Engineering Design Coordinator to plan, schedule, and manage customer-requested work, line maintenance, capital projects and day-to-day design activities for the Distribution Engineering Design team.

The role involves coordinating with external customers, leveraging design resources, and ensuring timely service delivery. Strong communication, organizational skills, and Maximo experience are essential to succeed in fast-paced environments.

Qualifications

• Associate degree or equivalent work experience.
• 2 years Entergy Transmission or Distribution experience.
• 1 year of Maximo & CCS experience.
• Strong verbal and written communications skills.
• Excellent organizational and analytical skills.
• Experience with scheduling resources or maintenance and construction practices.
• Experience with Microsoft Office Excel and database applications.

Responsibilities

• Contact external customers within one working day and schedule an appointment if required.
• Collect design information while speaking with the customer.
• Interpret and apply organizational policies related to customer requests.
• Provide customers with information on tasks they must complete to receive service on the requested date.
• Manage design resources within geographic areas and assign Designers accordingly.
• Monitor Designers' calendars for efficient scheduling.
• Communicate with Designers and Network Line groups to expedite work.
• Identify root causes of customer complaints and inquiries.
• Support AM/FM-DFM and Maximo in construction applications.
• Review and update Maximo backlogs for the Distribution Engineering Dept.
• Identify deficiencies, analyze options, and recommend solutions.
• Serve on the Storm Response Team for restoration efforts.
• Support Damage Assessment and Logistics functions.

Skills

Verbal and written communications

Organizational and analytical skills

Scheduling resources or maintenance

Customer relations

Education

Associate degree or equivalent

Tools

Maximo

CCS

Excel

Database applications

Job description

JOB SUMMARY/PURPOSE

Responsible for planning/scheduling/managing distribution customer requested work, mandated work, line maintenance tasks, capital projects and day-to-day design activities for the Distribution Engineering Design team.

JOB DUTIES/RESPONSIBILITIES

• Responsible for contacting external customers within one working day and scheduling an appointment, if required, for the customer to meet with a Designer.
• This includes collecting design information while speaking to the customer.
• Responsible for interpreting and ensuring consistent application of organizational policies related to customer requests.
• Provides customers with information on the tasks they must complete to be able to receive service on the date requested.
• Manage Design resources within a geographic area and matches them to the workload by assigning each Designer to a primary and secondary geographic area.
• Monitors each Designer’s calendar so that appointments can be made effectively and efficiently.
• Communicates regularly with Designers regarding assignments, schedules and questions related to specific customer calls.
• Communicate periodically with the Network Line groups to expedite work, if possible, to meet customer’s requested service date or to handle a special request.
• Identify and rectify the root cause of customer complaints and/or inquiries as appropriate.
• Working knowledge of AM/FM-DFM and Maximo as they relate to construction applications.
• Reviews and updates Maximo Backlogs for the Distribution Engineering Dept.
• Identifies deficiencies, analyzes alternatives and recommends solutions.
• Serves as a member of the Storm Response Team for restoration efforts.
• Provides support to the Damage Assessment and/or Logistics functions.

MINIMUM REQUIREMENTS

• Minimum education required of the position: Associate degree or equivalent work experience.
• Minimum experience required of the position: 2 years Entergy Transmission or Distribution experience.
• Minimum experience required of the position: 1 year of Maximo & CCS experience.
• Minimum knowledge, skills, and abilities required of the position: Ability to manage multiple responsibilities and deliverables in a fast-paced environment.
• Minimum knowledge, skills, and abilities required of the position: Ability to work with multiple levels of the organizational structure.
• Minimum knowledge, skills, and abilities required of the position: Strong verbal and written communications skills.
• Minimum knowledge, skills, and abilities required of the position: Excellent organizational and analytical skills.
• Minimum knowledge, skills, and abilities required of the position: Experience/training in scheduling resources or maintenance and construction practices.
• Minimum knowledge, skills, and abilities required of the position: Experience with Microsoft Office Excel and database applications.

Desired:

• Knowledge of Maximo
• GDT
• AMFM DFM
• Storm Assist
• Power BI
• CCS
• & Distribution Line construction, maintenance, and materials

WORKING CONDITIONS

As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.