Design Coordinator I - Sr

Entergy Corporation; Broussard (LA); On-site; USD 65,000 - 90,000; Full time

Job summary

Entergy is seeking a Distribution Engineering Design planner in Broussard, LA to coordinate customer-facing design work and resource scheduling. Responsibilities include contacting customers, gathering design information, and guiding projects through to service dates with a focus on efficient design resource assignment.

The role requires 2 years of transmission/distribution experience, 1 year with Maximo/CCS, and strong communication and organizational skills in a fast-paced environment.

Qualifications

• Associate degree or equivalent work experience.
• 2 years Entergy Transmission or Distribution experience.
• 1 year of Maximo & CCS experience.
• Strong verbal and written communications skills.
• Experience with Excel and database applications.
• Desirable: Maximo, GDT, AMFM DFM, Storm Assist, Power BI, CCS.

Responsibilities

• Contact external customers within one working day and schedule an appointment with a Designer.
• Explain policies and inform customers of tasks needed to receive service.
• Manage Design resources across a geographic area and assign Designers to primary/secondary areas.
• Monitor Designers' calendars to optimize appointments efficiently.
• Communicate with Designers about assignments, schedules, and questions.
• Coordinate with Network Line groups to expedite work or handle special requests.
• Identify and rectify root causes of customer complaints or inquiries.
• Apply knowledge of AM/FM-DFM and Maximo to construction applications.
• Review and update Maximo backlogs; identify deficiencies and propose solutions.
• Serve on the Storm Response Team and support Damage Assessment/Logistics.

Skills

Multitasking

Communication skills

Organizational skills

Analytical skills

Excel & databases

Education

Associate degree or equivalent work experience

Tools

Maximo

CCS

AMFM DFM

Power BI

Storm Assist

GDT

Job description

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Location: Broussard, Louisiana, United States

Company: Entergy

Posting End Date:

Work Place Flexibility: Onsite

**'This position can be domiciled in Broussard, LA or Lake Charles, LA**

JOB SUMMARY/PURPOSE

Responsible for planning/scheduling/managing distribution customer requested work, mandated work, line maintenance tasks, capital projects and day-to-day design activities for the Distribution Engineering Design team.

JOB DUTIES/RESPONSIBILITIES

Responsible for contacting external customers within one working day and scheduling an appointment, if required, for the customer to meet with a Designer. This includes collecting design information while speaking to the customer.

Responsible for interpreting and ensuring consistent application of organizational policies related to customer requests. Provides customers with information on the tasks they must complete to be able to receive service on the date requested.

Manage Design resources within a geographic area and matches them to the workload by assigning each Designer to a primary and secondary geographic area. Monitors each Designer’s calendar so that appointments can be made effectively and efficiently.

Communicates regularly with Designers regarding assignments, schedules and questions related to specific customer calls.

Communicate periodically with the Network Line groups to expedite work, if possible, to meet customer’s requested service date or to handle a special request.

Identify and rectify the root cause of customer complaints and/or inquiries as appropriate.

Working knowledge of AM/FM-DFM and Maximo as they relate to construction applications.

Reviews and updates Maximo Backlogs for the Distribution Engineering Dept. Identifies deficiencies, analyzes alternatives and recommends solutions.

Serves as a member of the Storm Response Team for restoration efforts. Provides support to the Damage Assessment and/or Logistics functions.

MINIMUM REQUIREMENTS

Minimum education required of the position

Associate degree or equivalent work experience.

Minimum experience required of the position

2 years Entergy Transmission or Distribution experience

1 year of Maximo & CCS experience

Minimum knowledge, skills, and abilities required of the position

Ability to manage multiple responsibilities and deliverables in a fast-paced environment. Ability to work with multiple levels of the organizational structure. Strong verbal and written communications skills. Excellent organizational and analytical skills. Experience/training in scheduling resources or maintenance and construction practices. Experience with Microsoft Office Excel and database applications. Desired: Knowledge of Maximo; GDT; AMFM DFM; Storm Assist; Power BI; CCS; & Distribution Line construction, maintenance, and materials.

Any certificates, licenses, etc., required for the position

None

WORKING CONDITIONS

As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

Primary Location: Louisiana-BroussardLouisiana : Broussard || Louisiana : Lake Charles Job Function: CorporateFLSA Status: Professional Relocation Option: No Relocation Offered Union description/code: NON BARGAINING UNIT-NBU Number of Openings: 1 Travel Percentage:Up to 25%

An Equal Opportunity Employer, Minority/Female/Disability/Vets. Please click here to view the EEO page, or see statements below.

EEO Statement: The Entergy System of Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. The Entergy System of Companies complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including, but not limited to, recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

The Entergy System of Companies expressly prohibits any form of unlawful employee harassment based on race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of the Entergy System of Company employees to perform their expected job duties is absolutely not tolerated.

Accessibility: Entergy provides reasonable accommodations for online applicants. Requests for a reasonable accommodation may be made orally or in writing by an applicant, employee, or third party on his or her behalf.If you are an individual with a disability and you are in need of an accommodation for the recruiting process please click here and provide your name, contact number, the accommodation requested and the requisition number that you are requesting the accommodation for. Employee Services will contact you regarding your request.

Additional Responsibilities:As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

The non-confidential portions of the affirmative action program for individuals with disabilities and protected veterans shall be available for inspection upon request by any employee or applicant for employment. Please [e-mail] to schedule a time to review the affirmative action plan during regular office hours.

WORKING CONDITIONS: As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.