Design Coordinator - Elevate In-Store Experience

Crate & Barrel; Twelve Oaks (NC); On-site; USD 42,000 - 56,000; Full time

Job summary

Crate & Barrel is seeking a Design Coordinator to organize appointments, store events, and sales aids while delivering exceptional customer service and assisting Designers with consultations and projects.

This role supports on-floor and in-home design experiences, manages design desk activities, and maintains brand aesthetics across store, e-commerce, and catalog channels. A 1+ year background in retail or customer service is preferred.

Qualifications

• 1+ years in Retail or Customer Service.
• Experience organizing events.
• Proficient in Google platforms and appointment management systems.

Responsibilities

• Drive sales and a differentiated experience by assisting customers and Designers with managing appointments and Design Desk projects.
• Own the organization and replenishment of sales aids.
• Conduct post-purchase customer outreach.
• Support Designers and Leaders by managing pipeline activities and in-store events.
• Assist customers on the floor and pass them off to Designers as appropriate.
• Possess a clear understanding of the brand aesthetics and merchandising strategy by channel: store, e-commerce, and catalog.
• Ensure full understanding and awareness of all product information, including characteristics and care information, and stay informed on the competition and industry trends.
• Act as the point person and maintain partnerships with CDST and B2B departments.
• Deliver individual sales, KPI, service goals, and productivity standards, and engage customers on the sales floor by demonstrating our selling skills.
• Actively listen to the customer to identify which products will best meet their needs and communicate company loyalty services.
• Assist Designers with in-home and in-store consultations.
• Support and model excellent service by exhibiting a positive attitude and enthusiasm, ensuring all customers receive gracious, quick, and efficient service.
• Support store training and education on design services to drive a clear understanding of design services and offerings.
• Support large-scale projects as assigned.

Skills

Communication skills

Design basics

Organizational skills

Team player

Market trends

Adaptability

Customer relationships

Spatial planning

Fabric selection

Lighting

Interior design

Tools

Google platforms

Job description

Crate & Barrel is seeking a Design Coordinator to organize appointments, store events, and sales aids while delivering exceptional customer service and assisting Designers with consultations and projects.

This role supports on-floor and in-home design experiences, manages design desk activities, and maintains brand aesthetics across store, e-commerce, and catalog channels. A 1+ year background in retail or customer service is preferred.