Dermatology Support & Scheduling Specialist

Watson Clinic LLP; Lakeland (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Watson Clinic LLP in Lakeland, FL seeks a full-time appointment scheduling coordinator with strong medical terminology and customer service skills to support dermatology operations. The role requires at least 2 years in medical or legal environments, experience with insurance verification and billing, and the ability to train new staff and improve processes; IDX familiarity is a plus.

You will work closely with supervisory staff and providers to ensure smooth patient flow, accurate data

Qualifications

• High School diploma or GED required; education/experience within last 5 years.
• Minimum 2 years in medical or legal environment; 2 years in medical appointment scheduling with insurance verification.
• Minimum 2 years customer service; 1 year billing experience in medical/insurance environment.

Responsibilities

• Maintain open communication with Supervisory Staff and provider personnel; ensure patient satisfaction.
• Collects, organizes and processes pathology slides and reports as needed.
• Promote high morale; provide feedback and documented outcomes to supervision.
• Provide coverage and support to dermatology phone rooms.
• Suggest process improvements to Supervisory Staff.
• Collect and compile reports (performance reports, audits, appraisals).
• Provide training to new-hire staff; conduct competency evaluations; cross-train.
• Assist in documenting appointment rotation grid; produce monthly reports.
• Observe patient volumes to minimize wait times; provide PSS float coverage.
• Attend meetings and training to stay current with protocols.

Skills

Customer service

Appointment scheduling

Insurance verification

Medical terminology

Billing

Education

High School diploma or GED

Tools

IDX utilization

Job description

Watson Clinic LLP in Lakeland, FL seeks a full-time appointment scheduling coordinator with strong medical terminology and customer service skills to support dermatology operations. The role requires at least 2 years in medical or legal environments, experience with insurance verification and billing, and the ability to train new staff and improve processes; IDX familiarity is a plus.

You will work closely with supervisory staff and providers to ensure smooth patient flow, accurate data