Dermatology Support Specialist - Full Time

Watson Clinic LLP; Lakeland (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Watson Clinic LLP in Lakeland, FL seeks a full-time appointment scheduling coordinator with strong medical terminology and customer service skills to support dermatology operations. The role requires at least 2 years in medical or legal environments, experience with insurance verification and billing, and the ability to train new staff and improve processes; IDX familiarity is a plus.

You will work closely with supervisory staff and providers to ensure smooth patient flow, accurate data

Qualifications

• High School diploma or GED required; education/experience within last 5 years.
• Minimum 2 years in medical or legal environment; 2 years in medical appointment scheduling with insurance verification.
• Minimum 2 years customer service; 1 year billing experience in medical/insurance environment.

Responsibilities

• Maintain open communication with Supervisory Staff and provider personnel; ensure patient satisfaction.
• Collects, organizes and processes pathology slides and reports as needed.
• Promote high morale; provide feedback and documented outcomes to supervision.
• Provide coverage and support to dermatology phone rooms.
• Suggest process improvements to Supervisory Staff.
• Collect and compile reports (performance reports, audits, appraisals).
• Provide training to new-hire staff; conduct competency evaluations; cross-train.
• Assist in documenting appointment rotation grid; produce monthly reports.
• Observe patient volumes to minimize wait times; provide PSS float coverage.
• Attend meetings and training to stay current with protocols.

Skills

Customer service

Appointment scheduling

Insurance verification

Medical terminology

Billing

Education

High School diploma or GED

Tools

IDX utilization

Job description

Full-time Description

Required Education and Experience: High School graduate or GED equivalent. All related education and experience must be within the last five (5) years. Must possess advanced medical terminology and/or knowledge in the medical field. Must have a minimum of 2 years experience in a medical and/or legal environment. Must have a minimum of 2 years experience in medical appointment scheduling position to include insurance verification. Must have a minimum of 2 years experience of customer service. Must have a minimum of 1 year billing experience within medical or insurance environment (i.e. appropriate math skills to collect payments and make change).

Preferred Education and Experience:

Prefer advanced understanding of medical, insurance and legal terminology. Prefer 4+ years customer service experience in related field. Prefer 4+ years experience in medical appointment scheduling to include insurance verification. Prefer 2+ year experience in billing/payment processing. Proficient in IDX utilization.

ESSENTIAL FUNCTIONS

• Maintain open communication with Supervisory Staff, Clinical Services and provider personnel; acting as a liaison to provide high level of patient satisfaction and customer service.
• Collects, organizes and processes pathology slides and reports as needed.
• Promotes high morale, acting as a role model to include: positive direction; research errors and complaints; and provide feedback and documented outcome to supervisory staff. Functions independently in absence of supervisor.
• Provides coverage and support to dermatology phone rooms.
• Makes recommendations to Supervisory Staff for improvement and/or streamline of processes.
• Collect and compile reports as requested (i.e. performance reports, audits, appraisals).
• Provide training to new-hire staff; assist in performing competency evaluations; continually observe skill levels to ensure adequate cross training and implement shared work assignments, adjusting as necessary based on work volume.
• Assist in documenting and tracking appointment rotation grid. Prove monthly and on demand reports for dermatologists.
• Observe patient volumes at desks to ensure minimal wait times; provide and direct PSS float coverage at any desk.
• Attend meetings, conferences and training sessions to stay current with protocols and processes as they pertain to job and department needs as directed by Reception Supervisory Staff.