Dermatology Patient Services Call Center Specialist

PhyNet Dermatology LLC (External); Orange (CA); On-site; USD 23,000 - 28,000; Full time

Job summary

PhyNet Dermatology LLC (External) seeks a Patient Services Representative - Call Center in Orange, CA to handle patient calls, schedule appointments, and support providers. This role emphasizes service excellence in a compassionate dermatology environment.

The candidate will triage inquiries, learn provider preferences, and contribute to process improvements while maintaining reliable attendance and adaptability.

Qualifications

• High school diploma or equivalent.
• 0–1 year of customer service experience, preferably in call center, healthcare, or retail.
• Experience navigating multiple computer systems and using Microsoft Office.

Responsibilities

• Answer incoming calls and assist with scheduling appointments.
• Triaging, routing, and escalating patient concerns as needed.
• Understand provider preferences and service offerings to schedule efficiently.
• Collaborate with team and leadership on process improvements and new rollouts.
• Attend training sessions and participate in ongoing development.
• Maintain dependable attendance and flexibility to meet practice needs.

Skills

Customer service

Call center

Healthcare

Multitasking

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

PhyNet Dermatology LLC (External) seeks a Patient Services Representative - Call Center in Orange, CA to handle patient calls, schedule appointments, and support providers. This role emphasizes service excellence in a compassionate dermatology environment.

The candidate will triage inquiries, learn provider preferences, and contribute to process improvements while maintaining reliable attendance and adaptability.