Dermatology Patient Care Specialist - Call Center

Island Dermatology; Orange (CA); On-site; USD 23,000 - 28,000; Full time

Job summary

Island Dermatology in Orange, CA is seeking a Patient Services Representative - Call Center to provide empathetic, front-desk style support to patients and providers. You will handle appointment scheduling, answer questions, and triage issues to keep the practice running smoothly and professionally.

A high school diploma is required, with 0–1 year in customer service preferred. Proficiency with multiple computer systems and Microsoft Office is expected to navigate schedules and patient records

Qualifications

• High school diploma or equivalent.
• 0-1 year in customer service experience.
• Experience in a medical environment is a plus.

Responsibilities

• Respond to incoming calls promptly and professionally, assisting with appointment scheduling and addressing inquiries.
• Triage, route, and elevate concerns while maintaining a high standard of customer service.
• Acquire understanding of provider preferences to schedule appointments efficiently.
• Collaborate with team to identify process improvements and support new practice rollouts.
• Attend training sessions and maintain dependable attendance.

Skills

Customer service

Call center

Healthcare knowledge

Microsoft Office

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Island Dermatology in Orange, CA is seeking a Patient Services Representative - Call Center to provide empathetic, front-desk style support to patients and providers. You will handle appointment scheduling, answer questions, and triage issues to keep the practice running smoothly and professionally.

A high school diploma is required, with 0–1 year in customer service preferred. Proficiency with multiple computer systems and Microsoft Office is expected to navigate schedules and patient records