Dermatology Patient Care Concierge

Vanderbilt Health; United States; On-site; USD 32,000 - 42,000; Full time

Job summary

Vanderbilt Dermatology Clerical is hiring an Associate Patient Service Specialist to support patients before, during, and after appointments, maintaining efficient scheduling and accurate registrations across dermatology services.

You will engage with patients through the portal, coordinate with outside facilities, and help ensure smooth workflows within Vanderbilt Health's academic system and its affiliated clinics across Middle Tennessee.

Qualifications

• High school diploma or GED required.
• Experience in customer service is preferred.
• Ability to coordinate with multiple services and outside providers.

Responsibilities

• Schedule appointments and procedures through clinical communication and patient portals.
• Manage registration and patient work queues.
• Coordinate with patients and outside facilities to ensure pre-appointment orders are ready.
• Communicate with patients via the portal using clear decision making.

Skills

Customer Service

Patient Scheduling

Patient Documentation

Medical Terminology

Education

High School Diploma or GED

Job description

Vanderbilt Dermatology Clerical is hiring an Associate Patient Service Specialist to support patients before, during, and after appointments, maintaining efficient scheduling and accurate registrations across dermatology services.

You will engage with patients through the portal, coordinate with outside facilities, and help ensure smooth workflows within Vanderbilt Health's academic system and its affiliated clinics across Middle Tennessee.