Dermatology Call Center Specialist - Patient Scheduling

Docs, Llc; Clinton Charter Township (MI); On-site; USD 32,000 - 38,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k matching

Company paid life insurance

Employee assistance program

Paid time off

Job summary

DOCS Dermatology Group in Clinton Township, MI is seeking a Call Center Representative who enjoys speaking with patients to answer questions and provide scheduling assistance while ensuring a positive patient experience.

The role requires handling calls across locations, entering accurate demographics, and directing inquiries to appropriate departments. A background in medical terminology and customer service is preferred, with strong communication and confidentiality skills essential.

Qualifications

• 1 year of experience in customer service or a related clinical environment.
• Working knowledge of medical terminology.
• Call center experience and web-based scheduling are a plus.
• Ability to communicate effectively on the telephone.
• Maintain strictest confidentiality.
• Ability to adapt in a constantly changing environment.

Responsibilities

• Answer incoming phone calls for all locations.
• Actively listen to identify patient’s needs, clarify information, and provide information and assistance with online scheduling.
• Obtain and enter accurate demographic information.
• Escalate concerns as appropriate and in a professional manner.
• Direct calls to other departments.
• Other duties as assigned.
• Our benefits package includes medical, dental, and vision insurance, 401k matching, company paid life insurance, employee assistance program, and paid time off.

Skills

Customer service

Medical terminology

Call center experience

Effective communication

Confidentiality

Adaptability

Job description

DOCS Dermatology Group in Clinton Township, MI is seeking a Call Center Representative who enjoys speaking with patients to answer questions and provide scheduling assistance while ensuring a positive patient experience.

The role requires handling calls across locations, entering accurate demographics, and directing inquiries to appropriate departments. A background in medical terminology and customer service is preferred, with strong communication and confidentiality skills essential.