Dermatology Front Desk Specialist - Scheduling

Apex Skin; Mentor (OH); On-site; USD 21,000 - 30,000; Full time

Job summary

Apex Skin in Mentor, OH is seeking a dedicated Medical Receptionist to manage front-office operations and ensure smooth patient flow across our dermatology practice. You will greet patients, verify insurance, handle scheduling, and support administrative tasks to keep the clinic running efficiently.

The ideal candidate brings strong communication, attention to detail, and comfort with EMR systems in a fast-paced, patient-focused environment.

Qualifications

• Bachelor’s degree or equivalent experience in a relevant field preferred.
• Certification as Medical Receptionist preferred, or willingness to obtain certification.
• 2+ years of experience as a Medical Receptionist (dermatology experience is a plus).
• Proficiency in basic computer applications and scheduling systems.
• Knowledge of medical terminology.

Responsibilities

• Answer incoming calls with professionalism and courtesy.
• Verify patient insurance plans and terminology.
• Greet, check in, and assist patients with exceptional customer service.
• Assist Medical Assistants with patient-related phone calls and follow-up tasks.
• Schedule appointments in person, by phone, or by email while optimizing provider time.
• Maintain and update patient accounts and financial information.
• Process payments and manage third-party claims per revenue procedures.
• Ensure confidentiality and protection of patient information.
• Maintain a clean, welcoming reception area and support team operations.
• Manage daily schedule accuracy, scrub the schedule, monitor wait list, and maintain follow-up lists.
• Enter insurance data with accuracy and document communication with patients who cancel or no-show.
• Balance and close out collections at end of day.
• Use EMR systems (ECW) for scanning, data entry, and tracking.

Skills

Strong communication and interpersonal

Multitask in fast-paced environment

Flexibility and adaptability

Customer service mindset

Time management and organization

Attention to detail

Computer applications and scheduling

Knowledge of medical terminology

Word processing and data entry

Education

Bachelor’s degree or equivalent experience

Medical Receptionist certification preferred

Tools

ECW EMR

Job description

Apex Skin in Mentor, OH is seeking a dedicated Medical Receptionist to manage front-office operations and ensure smooth patient flow across our dermatology practice. You will greet patients, verify insurance, handle scheduling, and support administrative tasks to keep the clinic running efficiently.

The ideal candidate brings strong communication, attention to detail, and comfort with EMR systems in a fast-paced, patient-focused environment.