Dermatology Front Desk Associate — Part-Time

Apex Skin; Cuyahoga Falls (OH); On-site; USD 19,000 - 28,000; Part time

Job summary

Apex Skin in Cuyahoga Falls, OH is seeking a Medical Receptionist to provide front-office support, greet patients, manage scheduling, verify insurance, process payments, and assist with administrative tasks to keep clinical operations running smoothly.

The ideal candidate demonstrates strong communication, attention to detail, the ability to multitask in a fast-paced environment, and a patient-focused, compassionate demeanor.

Qualifications

• Strong communication and interpersonal skills.
• Multitask in a fast-paced environment.
• Flexibility and adaptability.
• Customer service mindset with professionalism and patient focus.
• Excellent time management and organizational skills.
• Attention to detail and accuracy.
• Proficiency in basic computer applications and scheduling systems.
• Knowledge of medical terminology.
• Word processing and data entry skills.

Responsibilities

• Answer incoming calls with professionalism, courtesy, and consistent phone etiquette.
• Maintain knowledge of insurance plans, terminology, and verification processes.
• Provide exceptional customer service while greeting, checking in, and assisting patients.
• Assist Medical Assistants with patient-related phone calls and follow-up tasks.
• Schedule appointments in person, via phone, or email while optimizing provider time and patient satisfaction.
• Maintain and update patient accounts, including personal and financial information.
• Record and collect payments; process third-party claims; and follow revenue procedures accurately.
• Ensure confidentiality and protection of all patient information.
• Follow established policies and procedures and alert leadership to needed changes.
• Maintain a clean, welcoming, and calming reception area to reduce patient anxiety.
• Support team operations and contribute to collective goals.
• Monitor office supply levels, anticipate needs, and place orders as required.
• Keep reception and waiting areas cleaned, organized, and patient-ready.
• Manage daily schedule accuracy, including scrubbing the schedule, monitoring the wait list, and maintaining follow-up lists.
• Enter insurance data with accuracy and without errors.
• Call and document communication with patients who cancel or no-show.
• Verify patient insurance coverage with accuracy.
• Balance and close out collections at end of day.
• Use EMR systems, including ECW; perform scanning, data entry, and spreadsheet tracking.

Skills

Communication

Multitasking

Flexibility

Customer service

Time management

Attention to detail

Scheduling software

Medical terminology

Data entry

Education

Bachelor’s degree or equivalent experience

Medical Receptionist certification (preferred)

Job description

Apex Skin in Cuyahoga Falls, OH is seeking a Medical Receptionist to provide front-office support, greet patients, manage scheduling, verify insurance, process payments, and assist with administrative tasks to keep clinical operations running smoothly.

The ideal candidate demonstrates strong communication, attention to detail, the ability to multitask in a fast-paced environment, and a patient-focused, compassionate demeanor.