Dermatology Front Desk Specialist | Patient Concierge

Anne Arundel Dermatology; Suwanee (GA); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Medical, Dental & Vision insurance

Paid time off

Retirement Savings

Paid holidays

Disability insurance

Employee discount on services

Job summary

Anne Arundel Dermatology is seeking a full-time Front Desk Receptionist for our North Atlanta practice in Suwanee, GA. You will manage check-ins/outs, scheduling, insurance verification, and daily admin tasks to ensure a positive patient experience.

The role requires strong customer service, detail orientation, and HIPAA compliance. Travel to nearby clinics may be required; mileage is reimbursed. 40-hour workweek with occasional coverage at Duluth location.

Qualifications

• Excellent customer service and communication skills.
• Strong attention to detail, organization, and time management.
• Ability to manage multiple tasks in a fast-paced environment.
• Knowledge of HIPAA standards.
• Experience using EMR/EHR is preferred.
• Comfortable with multi-line phone systems and office equipment.
• Able to work independently and in a team.
• Willing to travel to nearby locations for coverage.

Responsibilities

• Greet patients in a pleasant and professional manner.
• Screen calls, schedule appointments, coordinate referrals.
• Take accurate and concise phone messages.
• Enter complete patient demographics when scheduling appointments.
• Review patient charts to ensure necessary information is present.
• Check patients in and out.
• Monitor reception area and communicate with patients as needed.
• Collect patient payments.
• Update product inventory and fulfill orders.
• Run end-of-day reports and balance totals as needed.
• Distribute reports to patient charts.
• Ensure messages, faxes, and communications are addressed promptly.
• Treat patients with dignity and professionalism.
• Assist other staff as needed.
• Perform other duties as assigned by management.

Skills

Customer service

Communication

HIPAA knowledge

EMR/EHR experience

Multi-line phones

Teamwork

Education

High school diploma or GED

Tools

EMR/EHR software

Office software

Job description

Anne Arundel Dermatology is seeking a full-time Front Desk Receptionist for our North Atlanta practice in Suwanee, GA. You will manage check-ins/outs, scheduling, insurance verification, and daily admin tasks to ensure a positive patient experience.

The role requires strong customer service, detail orientation, and HIPAA compliance. Travel to nearby clinics may be required; mileage is reimbursed. 40-hour workweek with occasional coverage at Duluth location.