Dermatology Front Desk Specialist—Patient Care & Scheduling

Eastern Virginia Medical School; Norfolk (VA); On-site; USD 32,000 - 42,000; Full time

Job summary

Macon & Joan Brock Virginia Health Sciences at Old Dominion University Dermatology is seeking an outstanding Medical Receptionist to join the team. The role serves as the first point of contact for patients, delivering exceptional customer service and managing front office operations for scheduling, registration, insurance verification, referrals, and EMR documentation.

Responsibilities include greeting patients, handling high-volume calls, scheduling, patient registration, verifying insurance,

Qualifications

• Experience with Epic EMR is preferred.
• One year of office/clerical experience preferred.
• Strong organizational and time-management abilities.
• Team-oriented with ability to work independently.

Responsibilities

• Greet and assist patients in a professional, courteous manner.
• Answer and route high-volume calls and schedule appointments.
• Register patients and verify demographic and insurance information.
• Verify insurance eligibility, obtain referrals and authorizations as needed.
• Collect copayments and process payments.
• Maintain and organize patient records in the EMR.
• Scan and file documents and referrals.
• Coordinate communication between patients, providers, and staff.

Skills

Customer service

Organizational skills

Time management

Teamwork

Tools

Epic EMR

Job description

Macon & Joan Brock Virginia Health Sciences at Old Dominion University Dermatology is seeking an outstanding Medical Receptionist to join the team. The role serves as the first point of contact for patients, delivering exceptional customer service and managing front office operations for scheduling, registration, insurance verification, referrals, and EMR documentation.

Responsibilities include greeting patients, handling high-volume calls, scheduling, patient registration, verifying insurance,