Dermatology Front Desk Specialist — Patient Care

QualDerm Partners; Royal Pines (NC); On-site; USD 20,664,000 - 27,552,000; Full time

Benefits offered by this job

Competitive Pay

Health Coverage

Generous 401(k) Plan

Paid Time Off (PTO)

Company-Paid Life Insurance

Disability Protection

Wellness Plans

EAP

Employee Discounts

Referral Bonus Program

Job summary

QualDerm Partners is seeking a Front Office Receptionist to manage patient registration using EMR and to verify insurance coverage. Your role includes handling patient inquiries with superior service while adhering to policy and protecting patient information.

You will greet patients, record arrivals, prepare paperwork, verify eligibility, and coordinate with Billing. A high school diploma and healthcare experience are preferred, with opportunities for growth within a large dermatology network.

Qualifications

• High school diploma or GED required; healthcare office experience preferred.
• Customer service experience in a clinical setting is desirable.
• Familiarity with EMR or practice management systems is a plus.

Responsibilities

• Greet patients and visitors in person or by phone, directing them as needed.
• Record patient arrivals in the EMR system and verify identity.
• Verify insurance eligibility and assist with patient paperwork.
• Prepare required patient forms prior to appointments.
• Reschedule No-Show appointments and document changes.
• Schedule appointments to optimize patient satisfaction and provider time.
• Assist in emergencies with calm, appropriate action.
• Maintain accurate patient information in the EMR.
• Ensure reception area remains clean and organized.
• Process copays and balances at check-in/out while protecting privacy.

Skills

Customer service

Phone etiquette

EMR proficiency

Education

High School Diploma

Associate's Degree preferred

Job description

QualDerm Partners is seeking a Front Office Receptionist to manage patient registration using EMR and to verify insurance coverage. Your role includes handling patient inquiries with superior service while adhering to policy and protecting patient information.

You will greet patients, record arrivals, prepare paperwork, verify eligibility, and coordinate with Billing. A high school diploma and healthcare experience are preferred, with opportunities for growth within a large dermatology network.