Dermatology Front Desk Specialist

Keystone Dermatology Partners; Northern (KY); Hybrid; USD 2,066,000 - 2,617,000; Full time

Benefits offered by this job

Competitive Pay

Comprehensive Health Coverage

Generous 401(k) Plan

Paid Time Off (PTO)

Company-Paid Life Insurance

Disability Protection

Additional Wellness Plans

Employee Assistance Program (EAP)

Exclusive Employee Discounts

Referral Bonus Program

Job summary

QualDerm Partners is seeking a Front Office Receptionist in the United States to handle patient registration using EMR systems and verify insurance coverage. The role requires adherence to policies while delivering exceptional service to physicians, patients, families, and other medical professionals.

The candidate should have a High School Diploma (Associate's Degree preferred) and 1 year of healthcare customer service experience.

Qualifications

• High School Diploma required; Associate's Degree preferred.
• 1 year of customer service experience in a healthcare office preferred.

Responsibilities

• Greet patients and visitors in person or via phone, answering inquiries or directing them as necessary.
• Record patient arrivals in the Practice Management System (EMR).
• Verify patient identity by date of birth and name, creating new accounts as required.
• Prepare required patient paperwork prior to appointments.
• Contact patients with No Show appointments to reschedule and document accordingly.
• Schedule appointments to optimize patient satisfaction, provider time, and treatment room usage.
• Assist in emergency situations by responding to patients in distress with sound judgment.
• Maintain accurate patient information in the Practice Management System (EMR).
• Verify insurance eligibility and financial status, providing updates to the Billing Department if prior authorization is needed.
• Ensure the reception area remains clean and organized.
• Process patient copays and balances at check-in/out while maintaining confidentiality of personal and financial information.
• Follow operational policies and procedures, reporting changes as necessary.
• Contribute to team efforts to achieve related results.
• Exhibit superior customer service skills consistently.
• Answer phones promptly and courteously.
• Communicate with patients, visitors, providers, and coworkers in a professional manner.
• Perform other duties as assigned by the Practice Manager or Area Practice Manager.

Skills

Customer service

Education

High School Diploma

Associate's Degree

Tools

EMR/Practice Management System

Job description

QualDerm Partners is seeking a Front Office Receptionist in the United States to handle patient registration using EMR systems and verify insurance coverage. The role requires adherence to policies while delivering exceptional service to physicians, patients, families, and other medical professionals.

The candidate should have a High School Diploma (Associate's Degree preferred) and 1 year of healthcare customer service experience.