Dermatology Front Desk & Patient Experience Specialist

Platinum Dermatology Partners; San Diego (CA); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Medical, Dental, and Vision insurance

Short-term/Long-term disability

Life and other voluntary plans

401(k) plan

Employee Referral Program

Paid Time-Off

Company-Paid Holidays

Job summary

Platinum Dermatology Partners is seeking a friendly Front Desk Coordinator for Cosmetic Laser Dermatology – San Diego, CA. You will manage patient check-in, answer calls, and coordinate appointments in a fast-paced clinic.

Ideal candidates have 2–3 years front desk experience in medical offices, familiarity with EMR, and strong communication. Dermatology experience is a plus; insurance verification is helpful.

Qualifications

• High School Diploma or GED equivalent is required.
• Minimum 2-3 years of experience working at the front desk in a medical office/clinic.
• Prior dermatology or cosmetic experience is preferred.
• Patient check-in and check-out workflows.
• Prior insurance verification and scheduling experience is required.
• Knowledgeable of medical dermatology terms.
• Quality written and verbal communication skills.
• Quality mathematics skills.
• Professional in appearance and mannerisms.
• Able to work efficiently in a fast-paced environment.
• Able to demonstrate compassion and caring when dealing with others, patients, and co-workers.
• Experience using EMR systems is a plus.

Responsibilities

• Respond to patient calls and emails promptly; establish rapport with each patient.
• Focused on selling, driving leads to sales, and other sales-related functions.
• Ensure our patients have the best possible experience prior to and during appointments.
• Assist patients with new patient forms and paperwork, including cosmetic questionnaire.
• Rebooking: support patients to book their next and 360-treatment plan.
• Assist patients to leverage rewards programs such as Alle, Aspire, and Inner Circle.
• Follow up with potential patients to generate additional encounters.
• Perform daily administrative duties including calls, inquiries, and scheduling.
• Ensure exemplary patient care and service is provided.
• Maintain accurate patient information in the system.
• Scheduling appointments and answering general questions.

Skills

Customer service

Communication

Multitasking

Team collaboration

Education

High School Diploma or GED

Tools

EMR systems

Insurance verification software

Job description

Platinum Dermatology Partners is seeking a friendly Front Desk Coordinator for Cosmetic Laser Dermatology – San Diego, CA. You will manage patient check-in, answer calls, and coordinate appointments in a fast-paced clinic.

Ideal candidates have 2–3 years front desk experience in medical offices, familiarity with EMR, and strong communication. Dermatology experience is a plus; insurance verification is helpful.