Dermatology Care Concierge & Front Desk Specialist

SKIN AND CANCER INSTITUTE; Modesto (CA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401K

Paid time off

Professional development

Job summary

Skin and Cancer Institute in Modesto, CA is seeking a Patient Care Coordinator to act as the first point of contact for patients and visitors. You will manage front desk operations, scheduling, insurance verification, payments, and support clinical staff with administrative tasks.

The ideal candidate will have 1–2 years in a medical office or customer service role, strong communication skills, and a solid understanding of HIPAA.

Qualifications

• High school diploma or equivalent required.
• 1–2 years of experience in a medical office or customer service role preferred.
• Familiarity with HIPAA regulations and healthcare operations.
• Additional training or certification in medical office administration is preferred.

Responsibilities

• Greet and check in/out patients per customer service standards.
• Collect patient information (NPP, insurance, ID, demographics) at check-in.
• Maintain accurate patient charts and insurance data in EMA.
• Maintain a clean, organized reception area and restrooms.
• Schedule, confirm, and adjust patient appointments.
• Update provider schedules and manage appointment changes and delays.
• Verify primary and secondary insurance prior to visits; identify plans and authorization needs.
• Enter payer information into EMA and maintain PA log with correct codes.
• Collect co-pays, co-insurance, deductibles, and cosmetic payments; process cosmetic sales in Lightspeed.
• Document payments and generate superbills timely.
• Maintain professional communication via Teams, Klara, email, and phone.
• De-escalate patient concerns with respectful communication.
• Ensure HIPAA confidentiality and end-of-day documentation uploads.
• Support clinical staff with daily operations; perform other duties as needed.

Skills

Customer service

Verbal communication

Written communication

Insurance knowledge

EMA software

Lightspeed

HIPAA compliance

Education

High school diploma

Medical office experience

HIPAA knowledge

Office admin cert preferred

Tools

Microsoft Office

EMA software

Lightspeed

Job description

Skin and Cancer Institute in Modesto, CA is seeking a Patient Care Coordinator to act as the first point of contact for patients and visitors. You will manage front desk operations, scheduling, insurance verification, payments, and support clinical staff with administrative tasks.

The ideal candidate will have 1–2 years in a medical office or customer service role, strong communication skills, and a solid understanding of HIPAA.