Medical Receptionist - Mentor & Madison Office

Apex Skin; Mentor (OH); On-site; USD 21,000 - 30,000; Full time

Job summary

Apex Skin in Mentor, OH is seeking a dedicated Medical Receptionist to manage front-office operations and ensure smooth patient flow across our dermatology practice. You will greet patients, verify insurance, handle scheduling, and support administrative tasks to keep the clinic running efficiently.

The ideal candidate brings strong communication, attention to detail, and comfort with EMR systems in a fast-paced, patient-focused environment.

Qualifications

• Bachelor’s degree or equivalent experience in a relevant field preferred.
• Certification as Medical Receptionist preferred, or willingness to obtain certification.
• 2+ years of experience as a Medical Receptionist (dermatology experience is a plus).
• Proficiency in basic computer applications and scheduling systems.
• Knowledge of medical terminology.

Responsibilities

• Answer incoming calls with professionalism and courtesy.
• Verify patient insurance plans and terminology.
• Greet, check in, and assist patients with exceptional customer service.
• Assist Medical Assistants with patient-related phone calls and follow-up tasks.
• Schedule appointments in person, by phone, or by email while optimizing provider time.
• Maintain and update patient accounts and financial information.
• Process payments and manage third-party claims per revenue procedures.
• Ensure confidentiality and protection of patient information.
• Maintain a clean, welcoming reception area and support team operations.
• Manage daily schedule accuracy, scrub the schedule, monitor wait list, and maintain follow-up lists.
• Enter insurance data with accuracy and document communication with patients who cancel or no-show.
• Balance and close out collections at end of day.
• Use EMR systems (ECW) for scanning, data entry, and tracking.

Skills

Strong communication and interpersonal

Multitask in fast-paced environment

Flexibility and adaptability

Customer service mindset

Time management and organization

Attention to detail

Computer applications and scheduling

Knowledge of medical terminology

Word processing and data entry

Education

Bachelor’s degree or equivalent experience

Medical Receptionist certification preferred

Tools

ECW EMR

Job description

About Apex Skin:

We are Apex Skin, and our mission is to provide the highest quality dermatology and dermatologic surgery care to patients across Northeast Ohio with promptness, compassion, and excellence. We pride ourselves on delivering exceptional patient experiences, offering same-day appointments, and serving our communities through education and meaningful care. Our team is dedicated to creating a supportive, patient-focused environment where excellence, empathy, and teamwork thrive.

Position Overview

Apex Skin is a physician-led and rapidly growing dermatology practice committed to delivering exceptional patient experiences. We are seeking a talented and motivated Medical Receptionist to provide front-office support and ensure smooth patient flow throughout the clinic. This role includes greeting and checking in patients, managing appointment scheduling, handling insurance verification, processing payments, and assisting with administrative tasks that support clinical operations. The ideal candidate demonstrates strong communication skills, attention to detail, and the ability to thrive in a fast-paced, team-oriented environment while maintaining professionalism and compassion in every patient interaction.

Schedule

• Full-time, Monday through Friday [32 hours per week]
• This position is based in our Mentor office four (4) days per week and requires one (1) day per week in our Madison office
• Occasional Saturday mornings may be required
• Schedules are subject to change based on clinic needs
• Flexibility to travel to locations within a 20-mile radius to support clinical coverage as needed

Essential Functions

• Answer incoming calls with professionalism, courtesy, and consistent phone etiquette.
• Maintain knowledge of insurance plans, terminology, and verification processes.
• Provide exceptional customer service while greeting, checking in, and assisting patients.
• Assist Medical Assistants with patient-related phone calls and follow-up tasks.
• Schedule appointments in person, via phone, or email while optimizing provider time and patient satisfaction.
• Maintain and update patient accounts, including personal and financial information.
• Record and collect payments; process third-party claims; and follow revenue procedures accurately.
• Ensure confidentiality and protection of all patient information.
• Follow established policies and procedures and alert leadership to needed changes.
• Maintain a clean, welcoming, and calming reception area to reduce patient anxiety.
• Support team operations and contribute to collective goals.
• Monitor office supply levels, anticipate needs, and place orders as required.
• Keep reception and waiting areas cleaned, organized, and patient-ready.
• Manage daily schedule accuracy, including scrubbing the schedule, monitoring the wait list, and maintaining follow-up lists.
• Enter insurance data with accuracy and without errors.
• Call and document communication with patients who cancel or no-show.
• Verify patient insurance coverage with accuracy.
• Balance and close out collections at end of day.
• Use EMR systems, including ECW; perform scanning, data entry, and spreadsheet tracking.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Qualifications

• Strong communication and interpersonal skills
• Ability to multitask in a fast-paced environment
• Flexibility and adaptability
• Customer service mindset with professionalism and patient focus
• Excellent time management and organizational skills
• Attention to detail and accuracy
• Proficiency in basic computer applications and scheduling systems
• Knowledge of medical terminology
• Word processing and data entry skills
• Bachelor’s degree or equivalent experience in a relevant field preferred
• 2+ years of experience as a Medical Receptionist (dermatology experience is a plus)
• Certification as a Medical Receptionist preferred, or willingness to obtain certification

Motivated Medical Receptionists may pursue:

• Transition into a Medical Assistant role with training and certification support
• Lead Receptionist or Front Office Coordinator positions
• Cross-training in scheduling, billing, or insurance verification
  Patient Services or Administrative Specialist roles
• Opportunities to grow into supervisory or office management positions over time
• Apex Skin provides training, mentoring, and development opportunities for individuals who demonstrate skill, reliability, compassion, and a commitment to exceptional patient care.

Apex Skin Culture

Apex Skin fosters a collaborative, patient-first environment built on compassion, clinical excellence, and teamwork. We believe in a respectful and supportive workplace where employees feel valued, trusted, and empowered to contribute to exceptional patient experiences and meaningful clinical care.

Employee Health & Safety Requirements

All patient-facing employees are required to provide proof of a TB test within the past 12 months and an annual flu vaccination as part of Apex Skin’s employee health and safety protocols. The Hepatitis B vaccination series is also strongly recommended for clinical staff due to potential occupational exposure risks. Apex Skin complies with federal and Ohio law by providing reasonable accommodations for medical conditions or sincerely held religious beliefs that prevent vaccination. Employees seeking an accommodation should contact Human Resources for more information.

Equal Employment Opportunity Statement

Apex Skin provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Apex complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.