Dermatology Call Center Specialist – Patient Scheduling

Docs, Llc; Clinton Charter Township (MI); Presencial; USD 32.000 - 42.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical insurance

Dental insurance

Vision insurance

401k matching

Life insurance

Employee assistance program

Paid time off

Descripción de la vacante

DOCS Dermatology Group is seeking a friendly Call Center Representative to assist patients with inquiries and scheduling across locations. You will join a team focused on delivering a positive patient experience and accurate information.

The role requires clear phone communication, confidentiality, and the ability to adapt in a fast-paced clinical environment, with benefits including medical, dental, vision insurance and 401k matching.

Formación

• 1 year of experience in customer service or a related clinical environment.
• Working knowledge of medical terminology.
• Call center experience and web-based scheduling are a plus.
• Ability to communicate effectively on the telephone.
• Ability to work quickly, remain calm, and adapt in a constantly changing environment.
• Maintain strictest confidentiality.

Responsabilidades

• Answer incoming phone calls for all locations.
• Actively listen to identify patient’s needs, clarify information, and provide information and scheduling assistance.
• Obtain and enter accurate demographic information.
• Escalate concerns as appropriate and in a professional manner.
• Direct calls to other departments.
• Other duties as assigned.
• Our benefits package includes medical, dental, and vision insurance, 401k matching, company paid life insurance, employee assistance program, and paid time off.

Conocimientos

Customer service

Medical terminology

Call center experience

Telephone communication

Adaptability

Confidentiality

Descripción del empleo

DOCS Dermatology Group is seeking a friendly Call Center Representative to assist patients with inquiries and scheduling across locations. You will join a team focused on delivering a positive patient experience and accurate information.

The role requires clear phone communication, confidentiality, and the ability to adapt in a fast-paced clinical environment, with benefits including medical, dental, vision insurance and 401k matching.