Deputy Program Manager (DPM) – Site Lead

ARMADA, Ltd.; Washington (District of Columbia); On-site; USD 70,000 - 90,000; Full time

Job summary

A security management organization seeks a Deputy Program Manager in Washington, D.C. to lead daily security operations, ensuring compliance with client standards and KPIs. The ideal candidate will have at least five years of experience in security management and leadership skills. Responsibilities include supervising security personnel, coordinating operations, and maintaining high client standards. Applicants must be U.S. citizens with the ability to obtain necessary security clearance. Relocation is not available for this position.

Qualifications

• Must be a US Citizen.
• Ability to obtain and maintain a client specific adjudication.
• Minimum of five (5) years of supervisory experience in security.

Responsibilities

• Lead daily operations in security screening and access control.
• Ensure compliance with client standards and monitor KPIs.
• Provide on-shift supervision and support for critical posts.

Skills

Security operations knowledge

Leadership skills

Customer service skills

Schedule management

Education

HS Diploma or equivalent

Tools

USAccess

Identiv Velocity

EasyLobby

Job description

Overview

Type: Full Time
Location: Washington DC
Overtime Exempt: Yes
Reports To: ARMADA HQ
Security Clearance Required: Ability to obtain and maintain a favorable client specific adjudication.

Responsibilities

• Deputy Program Manager will lead daily operations across various disciplines, including, but not limited to the Security Screening Operations Center (SSOC), Visitor Processing, and access control at various Washington, D.C. locations.
• Ensure full compliance with client standards, contractual deliverables, and established Key Performance Indicators (KPIs).
• Deputy Program Manager will provide on-shift supervision and respond to the Contracting Officer's Representative (COR) within required timelines.
• Oversee SSOC, Visitor Processing, and street-level posts, ensuring appropriate staffing coverage and schedule coordination.
• Enforce Standard Operating Procedures (SOPs), badge accountability, and timeliness standards.
• Deputy Program Manager will prepare and manage weekly status reports and monthly workforce reports, and implement the Quality Control Plan (QCP) and corrective actions as required.
• Deputy Program Manager will serve as a floater to backfill and support critical posts to maintain uninterrupted operations.
• Perform other duties as assigned

Knowledge, Skills, and Abilities (KSAs)

• Ability to obtain and maintain a client specific adjudication.
• Knowledge of security operations, access control, and visitor management systems within a high-security or federal facility environment.
• Skill in providing on-site leadership, guidance, and supervision to security personnel while ensuring compliance with client standards and operational requirements.
• Skill in coordinating with client representatives and internal leadership to resolve operational issues and support mission success.
• Skill in providing excellent customer service and effectively managing schedules to support operational requirements.
• Ability to maintain situational awareness, ensure proper system use and accountability, and respond effectively to operational or security-related incidents.

Minimum/General Experience

• Must be a US Citizen
• Must be able to obtain and maintain a favorable client specific adjudication. Secret or Top Secret clearance is preferred.
• Minimum of five (5) years of supervisory or management experience in a security or access control environment.
• Demonstrated experience with access control and visitor management systems, including:
  • USAccess
  • Identiv Velocity
  • EasyLobby

Minimum Education

HS Diploma, or equivalent

Disclaimer

The above information has been designed to indicate the general nature and level of work to be performed. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the contractor assigned to this position.

Applying: If you feel you have the knowledge, skills and abilities for this position visit our careers page at www.armadausa.com.

Special Notes

Relocation is not available for these jobs.

ARMADA provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. ARMADA complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Must be able to successfully pass a background check, and pre-employment drug testing. Job offers are contingent upon results of background check and drug testing.