Deputy Operations Manager

Leidos LLC; Alexandria (VA); On-site; USD 131,000 - 237,000; Full time

Job summary

Leidos seeks a Deputy Operations Manager to lead a diverse IT Systems team supporting enterprise infrastructure for a DoD customer. You will coordinate outages, drive incident resolution, and align with Engineering and Cyber Security to minimize risk while guiding staff through standardized procedures.

The role emphasizes cross-functional leadership, policy development, and performance analytics within a large, multi-enclave environment.

Qualifications

• Experience briefing military/government leadership.
• Knowledge of IC IT standards and best practices.
• Experience with problem management and root cause analysis.

Responsibilities

• Oversee work of IT System Administrators supporting infrastructure systems.
• Coordinate response to service outages and track restoration efforts.
• Develop policies to ensure teams follow standardized procedures.

Skills

Military/government briefing

IC IT standards

Problem management

Root cause analysis

Time management

Communications

Team leadership

Project management

ITSM

DoDAF

RMF

Change management

Security+ / DoD 8570

TS/SCI clearance

Education

Bachelor's degree + 12+ years

Master’s degree + 10+ years

Associate's + 14+ years

High School Diploma + 16+ years

Tools

ServiceNow

ITSM tooling

Job description

Looking for an opportunity to make an impact? At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers’ success. We empower our teams, contribute to our communities, and operate sustainable. Everything we do is built on a commitment to do the right thing for our customers, our people, and our community. Our Mission, Vision, and Values guide the way we do business. If this sounds like a mission you want to be a part of, keep reading!

Leidos is seeking a Deputy Operations Manager to support a large DoW customer. This is an exciting opportunity to use your experience and provide support to the DoW mission. The candidate should be well versed in infrastructure operations and will be responsible for overseeing the investigation and resolution of problems for systems. The Deputy Operations Manager will work with the Operations Manager, Program Manager (PM) and Deputy PM to identify risks to operations activities to include cost, resource allocation, staffing, supportability, and lifecyle for enterprise services. Duties include performing requirements analysis, functional analysis, timeline analysis, trade studies, requirements allocation and interface definition, technical management, and quality assurance. The ideal candidate will have experience resolving highly complex problems using significant application of technical knowledge, conceptualizing, reasoning and interpretation. They will develop solutions that are highly innovative and achieved through research and integration of best practices and coordinate directly with System Administrators to enact solutions in production systems.

Primary Tasks: Oversee work effort of a diverse team of IT System Administrators supporting infrastructure systems/services impacting enterprise operations. Coordinate response to service outages, track restoration efforts, and keep stakeholders informed. Collaborate with peers in Engineering and Cyber Security to resolve issues impacting Operations Develop and implement policies necessary to ensure subordinate Team Leads are following best business practices in the support of a large, multi-enclave, enterprise environment. Manage projects internal to infrastructure operations and oversee outside projects to ensure seamless transitions between design/development and O&M. Monitor system availability, conduct analysis of incidents, and provide data to leadership on a weekly and monthly basis to explain impact on customers, systems, and security. Develop Key Performance Indicators (KPIs) to demonstrate to the customer the work effort and value provided by individual teams. Review O&M documentation, provide insights to Team Leads, and ensure all staff are operating from standardized procedures, checklists, and reference material. Oversee training plans/efforts; develop methodology to train new employee and standardize training for existing employees. Track completion of corporate and customer required training taskers and report to leadership on status.

Basic Qualifications

• Experience interacting with, and briefing, military and government civilian leadership.
• Knowledge of Intelligence Community (IC) IT standards and best practices.
• Experience conducting problem management and root cause analysis and providing recommendations to minimize future risk to the environment.
• Time management skills and the ability to shift focus between major topics at a moment’s notice.
• Strong oral and written communications skills.
• Track record of effectively managing a large, diverse, team of IT professionals.
• Experience working with teams to improve existing processes and procedures.
• Experience managing projects spanning the service lifecycle (implementation, upgrade, refresh, and decommission).
• Experience with IT Service Management methodology.
• Experience with the Department of Defense Architectural Framework (DoDAF) and its relevance to standardizing documentation.
• Experience with Change Management principles and methodology.
• Familiarity with the Risk Management Framework (RMF).
• Familiarity with IT Service Management (ITSM) ticketing systems such as ServiceNow.
• Candidate must, at a minimum, meet DoDM 8140.03 (previously DoD 8570) – IT System Admin Intermediate certification requirements (Cloud+, GICSP, SSCP, Security+ CE, GSEC, or higher)
• Candidate must have a Bachelor's degree with at least 12 years of relevant experience, Master’s degree with at least 10 years of relevant experience, Associate's with at least 14 years of relevant experience, or High School Diploma with at least 16 years of relevant experience.
• US Citizenship is required.
• Current and active TS/SCI with the ability to obtain and maintain a polygraph.

Preferred Qualifications

• DO-DM 8140.03 (previously DoD 8570) compliant IT System Admin Intermediate certification (Cloud+, GICSP, SSCP, Security+ CE, GSEC, or higher)
• Advanced Degree in a technical domain
• ITIL Certification
• Familiarity with day-to-day management and maintenance of enterprise solutions to include, but not limited to: Microsoft Server Red Hat Enterprise Linux (RHEL) Solaris Unix VMware SolarWinds/Science Logic Microsoft Exchange MS365/O365 SAN/NAS Storage Solutions Active Directory Microsoft SQL Microsoft SharePoint Microsoft Endpoint Configuration Manager (MECM)

If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo — because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 — and moving faster than anyone else dares.

Original Posting: September 9, 2026 For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range: Pay Range $131,300.00 - $237,350.00 The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

Leidos Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $17.2 billion for the fiscal year ended January 2, 2026. For more information, visit www.Leidos.com.

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here.

Securing Your Data Leidos will never ask you to provide payment-related information at any part of the employment application process. And Leidos will communicate with you only through emails that are sent from a Leidos.com email address. If you receive an email purporting to be from Leidos that asks for payment-related information or any other personal information, please report the email to [e-mail].

Commitment and Diversity

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.