Deputy Operations Leader – 24/7 Govt Program

SOS International LLC; Tucson (AZ); On-site; USD 95,000 - 130,000; Full time

Job summary

SOSi in the United States is seeking a Deputy Operations Manager for a 24/7/365 program to lead the design, deployment, operations support, and sustainment of customer solutions at designated sites.

The role reports to the Operations Manager and collaborates with Operations, Quality, Finance, and corporate teams to implement governance, workflows, and performance improvements; willingness to work non-traditional hours and travel up to 10% is required.

Qualifications

• Associate degree; BA/BS desirable.
• Minimum of five years of Operations, Operations Support, Systems Design and/or Capabilities Development and Integration experience.
• Minimum of 3 years managerial or supervisory experience.
• Strong customer relationship and management experience and competencies.
• Strong computer skills (Microsoft Office, Word, Outlook, PowerPoint, and Office Software).
• Experience working in a Government Contractor environment.
• Willingness to work in a "hands-on" role, multi-task, adapt to shifting priorities, and work extended hours to include weekends (if required) in a high-energy, deadline-oriented workplace.
• Must be high-energy, flexible, work well with teams, and able to find creative solutions.

Responsibilities

• Support the Operations Manager in developing and deploying program capabilities and applications that contribute to the achievement of business, program, and contract objectives.
• Assist with the development of systems, processes and tools to enhance program performance.
• Provide critical People, Process, Technology, and Content solutions in support of operations as directed and coordinated with the Operations Manager and the local (e.g., Sector, Station, etc.) customer.
• Facilitate workflow of the Program across Recruit, Hire, Vet (e.g., SSBI/SF-86 process), Onboard, Train, Employ, and Retain processes, procedures and protocols; develop supporting user manuals and assist in overall documentation of key initiatives.
• Ability to coordinate directly 24/7 with local customer management to facilitate successful transition, execution, and sustainment of program operations and activities.
• Liaison directly with Corporate, Business Unit, and Customer support functions to ensure the program staff have access to tools and applications to perform their assigned tasks.
• Conduct analysis and provide reports with recommendations for all assigned work functions, activities, processes and organizational departments.
• Perform administrative tasks as required to achieve assigned duties and responsibilities.
• Plan, coordinate and implement initiatives and projects assigned by the Operations Manager; coordinate priority continuous improvement, optimization and innovation initiatives as directed.

Skills

Operations management

Program management

Customer relationship

Leadership

MS Office

Education

Associate degree

BA/BS desirable

Tools

MS Office Suite

Job description

SOSi in the United States is seeking a Deputy Operations Manager for a 24/7/365 program to lead the design, deployment, operations support, and sustainment of customer solutions at designated sites.

The role reports to the Operations Manager and collaborates with Operations, Quality, Finance, and corporate teams to implement governance, workflows, and performance improvements; willingness to work non-traditional hours and travel up to 10% is required.