Deputy Operations Manager

SOSi; United States; On-site; USD 80,000 - 110,000; Full time

Job summary

A leading defense contractor is seeking a Deputy Operations Manager to oversee operational support for a government contract. Responsibilities include managing workflows, developing systems, and providing solutions to enhance program performance. The ideal candidate has a minimum of five years in operations with managerial experience, strong customer relations skills, and proficiency in Microsoft Office. Flexibility for non-traditional hours is required, and a hands-on approach is essential. This position offers a dynamic work environment with opportunities for growth.

Qualifications

• Minimum of five years of experience in operations support.
• At least 3 years of managerial or supervisory experience.
• Strong computer skills, including Microsoft Office.

Responsibilities

• Support the Operations Manager in program capabilities development.
• Assist with systems and processes to enhance program performance.
• Conduct analysis and provide reports with recommendations.

Skills

Operations support

Systems design

Customer relationship management

Microsoft Office

Creative problem-solving

Education

Associate degree

Bachelor's degree (BA/BS)

Job description

Job Description

***** This position is contingent upon contract award *****

Overview

SOS is seeking a Deputy Operations Manager for a 24/7/365 program. The Deputy Operations Manager is a senior role reporting to the Operations Manager and works closely with Operations, Quality, Finance, and other Corporate and Business Unit level functional staffs to develop and integrate capabilities in support of a large government contract. The Deputy Operations Manager serves as the leader in the design and development, deployment, operations support, and sustainment of the customer solutions at the respective location/work site as directed by the Operations Manager.

In conjunction with the Operations Manager, the Deputy Operations Manager is responsible for understanding of customer operations, organization and technology to enable the development and deployment of an operational solution that incorporates systems of: (1) Organizational Structure and Rhythm (or, Cadence); (2) Signature authorities, Reports and integrated Communications; (3) Business Processes, Procedures, Protocols and Standards; (4) Automated Workflow; (5) People and Work Teams; and (6) Technologies, Tools and Reports.

Essential Job Duties

• Support the Operations Manager in developing and deploying program capabilities and applications that contribute to the achievement of business, program, and contract objectives
• Assist with the development of systems, processes and tools to enhance program performance
• Provide critical People, Process, Technology, and Content solutions in support of operations as directed and coordinated with the Operations Manager and the local (e.g., Sector, Station, etc.) customer
• Facilitate workflow of the Program across Recruit, Hire, Vet (e.g., SSBI/SF-86 process), Onboard, Train, Employ, and Retain processes, procedures and protocols; develop supporting user manuals and assist in overall documentation of key initiatives
• Ability to coordinate directly 24/7 with local customer management to facilitate successful transition, execution, and sustainment of program operations and activities
• Liaison directly with Corporate, Business Unit, and Customer support functions to ensure the program staff have access to tools and applications to perform their assigned tasks
• Conduct analysis and provide reports with recommendations for all assigned work functions, activities, processes and organizational departments
• Perform administrative tasks as required to achieve assigned duties and responsibilities
• Plan, coordinate and implement initiatives and projects assigned by the Operations Manager; coordinate priority continuous improvement, optimization and innovation initiatives as directed

Qualifications

Minimum Requirements

• Associate degree; BA/BS desirable
• Minimum of five years of Operations, Operations Support, Systems Design and/or Capabilities Development and Integration experience
• Minimum of 3 years managerial or supervisory experience
• Strong customer relationship and management experience and competencies
• Strong computer skills (Microsoft Office, Word, Outlook, PowerPoint, and Office Software)
• Experience working in a Government Contractor environment
• Willingness to work in a “hands‑on” role, multi‑task, adapt to shifting priorities, and work extended hours to include weekends (if required) in a high‑energy, deadline‑oriented workplace
• Must be high‑energy, flexible, work well with teams, and able to find creative solutions

Additional Information

Work Environment

• Requires periods of non-traditional hours including consecutive nights or weekends when necessary
• May require ability to lift/and or move objects or packages of up to 25 lbs.
• Approximate amount of travel time for the position is 10%

Working at SOSi

All interested individuals will receive consideration and will not be discriminated against for any reason.