24/7 Program Operations Leader

SOS International LLC; El Paso (TX); On-site; USD 90,000 - 120,000; Full time

Job summary

SOSi is seeking an Operations Manager to support a 24/7/365 government program. The role reports to the Program Manager and works closely with Operations, Quality, Finance, and other corporate staff to design, deploy, operate, and sustain customer solutions at multiple customer sites.

Responsibilities include coordinating 24/7 with local customers, developing processes and tools to improve performance, and providing cross-functional leadership across Recruit, Hire, Vet, Onboard, Train, and

Qualifications

• 5 years of Operations related experience.
• Minimum of 3 years’ managerial or supervisory experience.
• Experience working in a Government Contractor environment.
• Willingness to work extended hours including weekends in a high-energy setting.

Responsibilities

• Support the Program Manager in developing and deploying program capabilities and applications that contribute to the achievement of business, program, and contract objectives.
• Assist with the development of systems, processes and tools to enhance program performance.
• Provide critical People, Process, Technology, and Content solutions in support of customer operations as directed and coordinated with the Operations Manager and the local customer (e.g., Sector, Station, etc.)
• Facilitate workflow of the Program across Recruit, Hire, Vet (e.g., SSBI/SF-86 process), Onboard, Train, Employ, and Retain processes, procedures and protocols; develop supporting user manuals and assist in overall documentation of key initiatives
• Ability to coordinate directly 24/7 with local customer management to facilitate successful transition, execution, and sustainment of program operations and activities
• Liaison directly with Corporate, Business Unit, and Customer support functions to ensure the program staff have access to tools and applications to perform their assigned tasks
• Conduct analysis and provide reports with recommendations for all assigned work functions, activities, processes and organizational departments
• Perform administrative tasks as required to achieve assigned duties and responsibilities
• Plan, coordinate and implement initiatives and projects assigned by the Program Manager; coordinate priority continuous improvement, optimization and innovation initiatives as directed

Job description

SOSi is seeking an Operations Manager to support a 24/7/365 government program. The role reports to the Program Manager and works closely with Operations, Quality, Finance, and other corporate staff to design, deploy, operate, and sustain customer solutions at multiple customer sites.

Responsibilities include coordinating 24/7 with local customers, developing processes and tools to improve performance, and providing cross-functional leadership across Recruit, Hire, Vet, Onboard, Train, and