Deputy Director - Workforce Programs & Operations

Dynamic Workforce Solutions; Tulsa (OK); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health insurance

Paid time off (PTO)

401K

Flexible Spending Account

Tuition Assistance

Job summary

Dynamic Workforce Solutions seeks a Senior Program Manager to lead the Workforce Center team, drive performance, and ensure funding compliance. You will shape strategy, supervise staff, and coordinate with the Board and partners to achieve outcomes.

Responsibilities include budgeting, reporting, staff development, and representing DWFS in local and national forums. A Bachelor's degree and progressive leadership experience are required, with a focus on customer service and continuous improvement.

Qualifications

• Education: Bachelor's degree in Human Services, Business, Education or Human Resources or equivalent.
• Experience: Progressive responsibilities in management and workforce development program operations; senior staff experience in Workforce Development.
• Skills/Abilities: Strong project management, organizational, personnel, problem solving, data analysis, communications; able to meet deadlines; work independently.

Responsibilities

• Coach and lead the Workforce Center team to meet funding requirements and performance goals.
• Develop and implement strategies for performance objectives in daily operations.
• Implement and oversee a quality management model for continuous improvement and customer satisfaction.
• Assist management with day-to-day operations and staffing needs.
• Assist Director and Fiscal team with budget preparation and monitoring.
• Represent the Workforce Centers in local, State and National forums as requested by the Board.
• Conduct regular staff meetings to review performance and contract requirements.
• Monitor compliance with Federal, State and Local regulations affecting workforce operations.
• Maintain positive relationships with Board, employers, partners, and stakeholders to enhance outcomes.
• Provide regular communications to Board, DWFS management, staff, partners, and the public.
• Seek best practices to replicate where appropriate.
• Assist Director with hiring/promoting employees and coaching to improve performance.
• Utilize Extreme Customer Service in all interactions.

Skills

Project management

Leadership

Communication

Data analysis

Problem solving

Team supervision

Budgeting

Education

Bachelor's degree (Human Services/Business/Education/Human Resources)

Job description

Dynamic Workforce Solutions seeks a Senior Program Manager to lead the Workforce Center team, drive performance, and ensure funding compliance. You will shape strategy, supervise staff, and coordinate with the Board and partners to achieve outcomes.

Responsibilities include budgeting, reporting, staff development, and representing DWFS in local and national forums. A Bachelor's degree and progressive leadership experience are required, with a focus on customer service and continuous improvement.